Maria Zandra Jamayo
Real Estate Appraiser
Baguio
Summary
Focused Bank Employee with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Bank Teller/ Loans Processor/ Service Head
Philippine Veterans Bank
Baguio
12.2006 - 01.2022
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Sold and cross-sold bank products to new and existing customers.
- Reconciled cash drawer and resolved discrepancies.
- Placed orders for customer checks and verified starting numbers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Removed mutilated currency from circulation.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Customer Service Representative
SM Baguio Inc
Baguio
08.2006 - 11.2006
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Cashier
DIY Shop Abanao Square Mall
Baguio
10.2005 - 05.2006
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Science - Real Estate Management
Gardner College Diliman
North Edsa Quezon City 08.2021 - 08.2021
Bachelor of Science - Commerce Major in Marketing
Saint Louis University
Baguio City 05.2005 - 05.2005
Skills
Driving
undefinedSwimming, Badminton, Table Tennis, Hiking
Always find time for outdoor activities to maintain good mental , emotional and physical health.
Timeline
Bachelor of Science - Real Estate Management
Gardner College Diliman
08.2021 - 08.2021
Bank Teller/ Loans Processor/ Service Head
Philippine Veterans Bank
12.2006 - 01.2022
Customer Service Representative
SM Baguio Inc
08.2006 - 11.2006
Cashier
DIY Shop Abanao Square Mall
10.2005 - 05.2006
Bachelor of Science - Commerce Major in Marketing
Saint Louis University
05.2005 - 05.2005
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