Summary
Overview
Work History
Education
Skills
Timeline
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Maria Wendy Clavio

Malolos

Summary

Dynamic and results-driven professional with extensive experience at Mercury Drug Corporation, excelling in team leadership and customer service. Proven track record in enhancing operational efficiency and improving customer satisfaction. Skilled in financial management and adept at fostering a collaborative work environment, ensuring compliance with safety standards while mentoring staff.

Overview

17
17
years of professional experience

Work History

Assistant Manager Registered Pharmacist

Mercury Drug Corporation
05.2011 - Current
  • Assisted in daily operations to ensure smooth workflow and efficiency
  • Supported team in executing projects, adapting quickly to changing priorities
  • Coordinated schedules and resources to enhance productivity across departments
  • Contributed to training initiatives, fostering a collaborative team environment
  • Developed reports on operational performance, contributing to strategic planning discussions
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Led team in daily operations, ensuring adherence to company policies and procedures.
  • Managed scheduling and staffing to meet business needs while optimizing labor costs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Registered Pharmacist

Amelia Baniqued ALFA Drugstore Owner
01.2009 - 04.2011
  • Dispensed medications accurately, ensuring compliance with safety and regulatory standards.
  • Guided patients on proper medication usage to ensure comprehension.

Assistant Pharmacist

Santos General Hospital
04.2008 - 12.2009
  • Assisted in medication dispensing, ensuring accuracy and compliance with hospital protocols.
  • Supported inventory management by tracking stock levels and assisting with replenishment orders.
  • Collaborated with pharmacists to provide patient consultations regarding medication usage and side effects.
  • Conducted routine quality checks on pharmaceuticals to maintain safety standards and efficacy.

Education

Bachelor of Science - Pharmacy

Manila Central University
Caloocan, Manila Philippines
04.2007

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Time management
  • Team motivation
  • Staff supervision
  • Task delegation
  • Retail operations
  • Employee performance evaluation
  • Financial management
  • Adaptability and flexibility
  • Employee supervision
  • Inventory management

Timeline

Assistant Manager Registered Pharmacist

Mercury Drug Corporation
05.2011 - Current

Registered Pharmacist

Amelia Baniqued ALFA Drugstore Owner
01.2009 - 04.2011

Assistant Pharmacist

Santos General Hospital
04.2008 - 12.2009

Bachelor of Science - Pharmacy

Manila Central University

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Maria Wendy Clavio