Summary
Overview
Work History
Education
Skills
Timeline
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Maria Visitacion Reynon

#1027 Cebu St., Sampaloc, Manila,Philippines

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience
16
16
years of post-secondary education
3
3
Languages

Work History

Technical Support Specialist

Concentrix
191 10th Ave., Cubao, Quezon City
02.2019 - 09.2020
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. Documented support interactions for future reference.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Activated accounts for clients interested in new services.

Data Entry Specialist

Global Strategic Business Process Solutions
Paragon Plaza 162 EDSA Ave., Mandaluyong Quezon City, Philippines
07.2019 - 12.2019
  • Compiled data and reviewed information for accuracy prior to input.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Compiled and verified accuracy and sorting information to prepare source data for computer entry.
  • Evaluated source documents to locate needed information.
  • Sorted documents and maintained organized filing process.
  • Maintained files, records and chronologies of entry activities.
  • Produced monthly reports with advanced Excel spreadsheet functions.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Applied data entry knowledge skills to resolve indecipherable or garbled messages.
  • Reviewed completed work for compliance with regulations.
  • Organized, sorted and checked input data against original documents.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Sent completed entries for evaluation and final approval.
  • Searched, extracted and interpreted information to determine correct input procedure.
  • Verified accuracy of data before transcribing.
  • Monitored database updates and verified for correctness.

Customer Sales and Service Representative

Inspiro
Sampaloc, Manila, Philippines
10.2018 - 02.2019
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Accepted payments and updated accounts with latest information.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Provided information about company products and services, and capitalized on upsell opportunities.

Education

Bachelor of Secondary Education - Social Studies Teacher Education

New Era University
No. 9 Central Ave., New Era,; Quezon City, Phil.
06.2015 - Current

High School Diploma -

Gonzaga Comprehensive Highschool
Gonzaga, Cagayan
06.2008 - 04.2012

GED -

Gonzaga South Central School
Gonzaga, Cagayan
06.2002 - 04.2007

Skills

    Customer service expert

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Timeline

Data Entry Specialist

Global Strategic Business Process Solutions
07.2019 - 12.2019

Technical Support Specialist

Concentrix
02.2019 - 09.2020

Customer Sales and Service Representative

Inspiro
10.2018 - 02.2019

Bachelor of Secondary Education - Social Studies Teacher Education

New Era University
06.2015 - Current

High School Diploma -

Gonzaga Comprehensive Highschool
06.2008 - 04.2012

GED -

Gonzaga South Central School
06.2002 - 04.2007

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Maria Visitacion Reynon