Maria Victoria Nieva-Olavere
Irosin, Province Of Sorsogon
Summary
Dynamic administrative professional with a proven track record at Irosin Water District, excelling in file organization and verbal communication. Enhanced workflow efficiency through effective scheduling and developed robust filing systems. Recognized for resolving customer inquiries and training staff, fostering a culture of excellence and high satisfaction.
Overview
15
15
years of professional experience
Work History
Administrative Services Assistant
Irosin Water District
02.2015 - Current
- Coordinated office procedures to enhance workflow efficiency and support team objectives.
- Managed scheduling and communication for meetings, ensuring clarity and preparedness among staff.
- Developed and maintained filing systems to improve document retrieval and organization.
- Assisted in budget tracking and resource allocation to optimize departmental spending.
Customer Service Assistant
Irosin Water District
08.2010 - 02.2015
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and fostering positive relationships.
- Processed transactions accurately, maintaining attention to detail in fast-paced environments.
- Assisted in training new staff, promoting adherence to company standards and best practices.
- Implemented feedback mechanisms to enhance service delivery and address customer concerns promptly.
Education
Bachelor of Arts - English Major
Veritas College of Irosin
Irosin, Province Of Sorsogon, Philippines04-1998
Skills
- Verbal communication
- File organization
- Scheduling appointments
- Document management
Timeline
Administrative Services Assistant
Irosin Water District
02.2015 - Current
Customer Service Assistant
Irosin Water District
08.2010 - 02.2015
Bachelor of Arts - English Major
Veritas College of Irosin