MARIA VICTORIA CALILUNG
RESTAURANT MANAGER, REAL ESTATE BROKER
MANDALUYONG
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
4
4
years of post-secondary education
30
30
years of professional experience
Work History
Restaurant Manager
888 BISTRO
Davao City
2021.02 - 2026.04
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Carefully interviewed, selected, trained, and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Led and directed team members on effective methods, operations, and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Maximized quality assurance by completing frequent line checks.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Purchased food and cultivated strong vendor relationships.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Developed unique events and special promotions to drive sales.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Coordinated with catering staff to deliver food services for special events and functions.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Administrative Office Manager
Davao LARRS Builders and Industrial Supply, Inc.
Davao City
2019.07 - 2026.02
- Streamlined office operations by implementing efficient filing systems and record-keeping practices.
- Developed and maintained relationships with suppliers to ensure timely procurement of materials.
- Oversaw office budgeting processes, ensuring accurate tracking of expenses and cost-saving measures.
- Analyzed workflow processes to identify areas for improvement, increasing overall operational efficiency.
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Assisted executive management with special projects as needed to support overall business objectives.
- Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Completed bi-weekly payroll for 9 employees.
- Created organized filing system to manage department documents.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Licensed Real Estate Broker
AYALA LAND INTERNATIONAL SALES, INC.
MAKATI CITY
2010.06 - 2017.04
- Arranged for inspections and surveys of sold properties.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Managed roster of clients to send announcements and information on new properties.
- Generated lists of properties for sale, locations, descriptions and available financing options.
- Utilized online marketing platforms to promote real estate services and generate leads.
- Monitored contract execution to verify complete fulfillment of terms.
- Advocated for client needs and obtained desired considerations for sales and purchases.
- Generated leads and qualified prospects, facilitating smooth property transactions.
- Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
- Evaluated properties for potential salability and pricing.
- Developed successful marketing strategies to promote properties and maximize exposure.
- Advised clients on optimum buying and selling choices for maximum returns.
- Negotiated property transactions, ensuring compliance with legal regulations and industry standards.
- Developed and maintained relationships with clients, providing personalized service throughout the buying process.
- Assisted clients with staging homes for sale to maximize aesthetic appeal and generate buyer interest.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
Restaurant Manager
MEXICALI GREENHILLS BRANCH
SAN JUAN CITY
2007.06 - 2009.06
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Carefully interviewed, selected, trained, and supervised staff.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw food preparation and monitored safety protocols.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Assistant Supervisor
PANCAKE HOUSE, INC.
QUEZON CITY
2003.01 - 2003.07
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Worked with management team to implement proper division of responsibilities.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Set overall vision and provided team leadership.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored expenditures and made revisions to budget to meet constraints.
- Recommended changes to policies and procedures to maximize team efficiency and productivity.
- Managed records and documentation for payroll, inventory control and workflow.
- Submitted documentation and reports to upper management.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Monitored workflow to improve employee time management and increase productivity.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained compliance with company policies, objectives, and communication goals.
Assistant Manager
MC GEORGE FOOD INDUSTRIES
QUEZON CITY
1996.08 - 2002.12
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored security to protect employees, customers and property.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Bachelor of Science - COMMERCE - MAJOR IN MANAGEMENT
COLEGIO DE SAN JUAN DE LETRAN
INTRAMUROS, MANILA 1992.06 - 1996.05
Skills
Operations management
Staff management
Point of sale (POS) system operation
Passion for customer satisfaction
Organization and prioritization
Adaptable
Customer engagement
Team management
Catering coordination
Restaurant operations management
Timeline
Restaurant Manager
888 BISTRO
2021.02 - 2026.04
Administrative Office Manager
Davao LARRS Builders and Industrial Supply, Inc.
2019.07 - 2026.02
Licensed Real Estate Broker
AYALA LAND INTERNATIONAL SALES, INC.
2010.06 - 2017.04
Restaurant Manager
MEXICALI GREENHILLS BRANCH
2007.06 - 2009.06
Assistant Supervisor
PANCAKE HOUSE, INC.
2003.01 - 2003.07
Assistant Manager
MC GEORGE FOOD INDUSTRIES
1996.08 - 2002.12
Bachelor of Science - COMMERCE - MAJOR IN MANAGEMENT
COLEGIO DE SAN JUAN DE LETRAN
1992.06 - 1996.05