Summary
Overview
Work History
Education
Skills
Certification
Timeline
SoftwareEngineer
MARIA THERESA RALLOS

MARIA THERESA RALLOS

Virtual Customer Service Representative/ Social Media Manager(Podcast Editor And YouTube)/ Amazon Product Researcher/ Facebook Ads Freelancer
Davao City

Summary

As an experienced professional with a background in customer service, diagnostics products, and medical laboratory work, my objective is to leverage my skills in a dynamic role that allows me to contribute to organizational success. I am adept at handling sensitive customer information, providing technical support, and ensuring accurate results. My goal is to make a positive impact by combining my knowledge of retail sales, product specialization, and medical laboratory practices.

Knowledgeable and dedicated customer service professional with extensive experience in E-Commerce industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

21
21
years of professional experience
7
7
Certifications

Work History

VIRTUAL CUSTOMER SERVICE REPRESENTATIVE

IQOR Philippines
3 2022 - 3 2024
  • Handles retail sales and services inbound and outbound calls
  • Assist customers in placing orders, tracking orders and payments which handles highly sensitive information like credit card numbers and cvv
  • Handles escalations that can process credits and refund.

CUSTOMER SERVICE REPRESENTATIVE

VXI (Hybrid) SiriusXM Radio
07.2020 - 11.2021
  • Handles retail sales and services
  • Handles basic technical issues about their subscription in SiriusXM
  • Taking orders and payments are concerned.

PRODUCT SPECIALIST (Diagnostics Laboratory Supplies)

Twincirca Marketing
05.2015 - 10.2015
  • As a knowledgeable product specialist, I have expertise in diagnostics products, particularly laboratory machines and supplies
  • I am responsible for training Medical Technologists on the proper usage of these machines to ensure precise and accurate results
  • Additionally, I perform standard quality control tests to verify the machine's performance, ensuring correct values for disease diagnosis
  • My area of coverage includes both Southern and Northern Mindanao.

MEDICAL LABORATORY TECHNICIAN

BCLAB Diagnostics
09.2013 - 04.2015
  • I perform accurate specimen analysis, maintain lab equipment, and assist with patient interactions
  • My expertise contributes to lab quality initiatives and ensures data accuracy.

OPERATION MANAGER

Kakakwik Atbp. (sales retail food) 24/7 outlet
11.2007 - 11.2012
  • Purchasing/sales monitoring and product inventory
  • Manage, supervise and train employees.

HEART STATION ASSIGNEE

San Pedro Hospital Inc.
03.2010 - 08.2010
  • Managed heart station operations, including ECG and stress testing In and Out Patient
  • Transcribed Doctors' ECG interpretations
  • Assisted Cardiologists during treadmill procedures
  • Encoded Doctors' diagnosis based on ECG results
  • Ensured timely forwarding of patient data.

CREDIT CARD CONSULTANT

Delica Agency AS A TELEMARKETER
01.2003 - 01.2004

AMAZON VIRTUAL CUSTOMER SERVICE ASSOCIATE

Amazon Operation Services Philippines, Inc. (Remote Trainee)
04.2024 - 05.2024
  • Main contact for customers based in North America
  • Handle customers' query about their account, escalate to solve problems of the customer's order
  • Handling their request via phone addressing product received, return policy, and billing
  • Transferring calls of the customer to the right department about their issue which is beyond my scope
  • Send email real-time to customers and even email my highest support for approval and immediately solve customers' issue satisfaction guarantee.

CUSTOMER SERVICE REPRESENTATIVE

IBEX (Trainee)
1 2020 - 3 2020

FACEBOOK ADS FREELANCER

01.2024

Education

Bachelor of Science in Medical Technology -

San Pedro College
Davao City, Province Of Davao Del Sur, Philippines

Nursing Aid /Caregiver NC2 -

San Pedro College of Davao City

E-Commerce - Amazon Online Arbitrage/Research, Shopify, Alibaba

Freelance Academy
04.2001 -

Social Media Manager (podcast Editing And Youtube) -

V Academy
04.2001 -

Facebook Ads Freelancer -

Boss Jake TV Courses
04.2001 -

Skills

E-commerce management

Certification

Completion Online Course Amazon Customer Service Representative

Timeline

Video Editing

06-2024

Social Media Marketing

06-2024

Lead Generation

06-2024

Content Writing

06-2024

Youtube SEO

06-2024

AMAZON VIRTUAL CUSTOMER SERVICE ASSOCIATE

Amazon Operation Services Philippines, Inc. (Remote Trainee)
04.2024 - 05.2024

Completion Online Course Amazon Customer Service Representative

04-2024

FACEBOOK ADS FREELANCER

01.2024

15Hour E-Commerce Course includes Amazon FBA/FBM, Helium10/ Junglescout Product Researcher, Online Arbitrage, Amazon Seller Central Navigation, Shopify Account Setup and Dropshipping, Product Sourcing on Alibaba and eBay Product Listing

08-2022

CUSTOMER SERVICE REPRESENTATIVE

VXI (Hybrid) SiriusXM Radio
07.2020 - 11.2021

PRODUCT SPECIALIST (Diagnostics Laboratory Supplies)

Twincirca Marketing
05.2015 - 10.2015

MEDICAL LABORATORY TECHNICIAN

BCLAB Diagnostics
09.2013 - 04.2015

HEART STATION ASSIGNEE

San Pedro Hospital Inc.
03.2010 - 08.2010

OPERATION MANAGER

Kakakwik Atbp. (sales retail food) 24/7 outlet
11.2007 - 11.2012

CREDIT CARD CONSULTANT

Delica Agency AS A TELEMARKETER
01.2003 - 01.2004

E-Commerce - Amazon Online Arbitrage/Research, Shopify, Alibaba

Freelance Academy
04.2001 -

Social Media Manager (podcast Editing And Youtube) -

V Academy
04.2001 -

Facebook Ads Freelancer -

Boss Jake TV Courses
04.2001 -

VIRTUAL CUSTOMER SERVICE REPRESENTATIVE

IQOR Philippines
3 2022 - 3 2024

CUSTOMER SERVICE REPRESENTATIVE

IBEX (Trainee)
1 2020 - 3 2020

Bachelor of Science in Medical Technology -

San Pedro College

Nursing Aid /Caregiver NC2 -

San Pedro College of Davao City
MARIA THERESA RALLOSVirtual Customer Service Representative/ Social Media Manager(Podcast Editor And YouTube)/ Amazon Product Researcher/ Facebook Ads Freelancer