Maria Teresita F. Santiago
Administrative Clerk
Subic, Zambales
Summary
ISO - Quality Management System
Environmental Management
Service Quality Control
Health and Safety Officer
Records Management
Gender snd Development - (GAD)
Overview
14
14
years of professional experience
Work History
Clerk - Records Officer
Subic Bay Metropolitan Authoriry
01.2011 - 06.2025
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
- Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Created and maintained detailed records of all office activities.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Coordinated and scheduled meetings and appointments.
- Monitored key performance indicators for the department, identifying areas for improvement and taking action to address gaps in efficiency or effectiveness.
- Participated in ongoing professional development opportunities to stay up-to-date on industry trends and best practices in records management.
- Reduced document retrieval time by creating a user-friendly electronic database for staff access.
Education
2yrs Undergraduate - 2 Years Secretarial
National College of Business Arts
Cubao Quexon CitySkills
Administrative support
Administrative tasks
File maintenance
Telephone etiquette
Filing systems
Document management
Customer satisfaction
Record preparation
Meeting coordination
Records retrieval
Scanning and copying
Time management
Teamwork and collaboration
Multitasking
Time management abilities
Customer communication
Records maintenance
Record sorting and filing
Skills
Records management and filing
Timeline
Clerk - Records Officer
Subic Bay Metropolitan Authoriry
01.2011 - 06.2025
2yrs Undergraduate - 2 Years Secretarial
National College of Business Arts