MARIA TERESA URBINA HIZON
Quezon City
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
34
34
years of professional experience
Work History
Life Skills and Self Discovery Coach
Freelance
Quezon City
06.2020 - Current
Client and Candidate Care Representative II
Sterling Talent Solutions Inc
Quezon City
09.2019 - Current
- Blended- Email and Calls
- APAC/EMEA/US Accounts
Assessment Advisor – Pearson's (UK Account)
Concentrix
Cubao
03.2019 - 07.2019
Part-Time Freelance Tutor/English Tutor
Quezon City
01.2010 - 12.2018
- Grade School /College subjects (Korean students)
Senior Business Process Associate/Email Support Specialist
Manulife Business Processing Services
Quezon City
05.2016 - 04.2018
- US Account
- Blended Calls/Email Support
Customer Service Representative/Retail and Group Claims Specialist
Manulife Business Processing Services
Quezon City
06.2014 - 05.2016
- John Hancock Long Term Care –US Account (Inbound calls/Email Support)
Customer Support Specialist//Technical Support//Escalation
VXI Global Solutions BV Philippines
Quezon City
12.2012 - 02.2014
- Western Union Money Transfer Account-
- US/Canada Account
ALS Project (Elementary and High School)
DepED and New Era University
Quezon City
01.2007 - 01.2010
Legal Assistant/Executive Assistant
Urbina and Associates Law Office and Realty
Pasig City
01.1995 - 03.2007
Office Assistant
Urbina and Associates Law Office and Realty
Pasig City
01.1991 - 01.1995
Education
Bachelor of Laws - units only
University of the East
ManilaBachelor of Arts - Social Sciences
University of the Philippines
ManilaSome College (No Degree) - Caregiving NC II
Asia Pacific Training Center
Quezon City Skills
- Interpersonal communication
- Analytical skills
- Critical thinking
- Organizational skills
- Decision-making
- Time management
- Coaching
- Mentoring
- Ethical standards
- Resilience
- Optimism
- Passion
- Commitment
- Conflict resolution
- Customer service
- Personal development
- Verbal and written communication
- Operations management
Timeline
Life Skills and Self Discovery Coach
Freelance
06.2020 - Current
Client and Candidate Care Representative II
Sterling Talent Solutions Inc
09.2019 - Current
Assessment Advisor – Pearson's (UK Account)
Concentrix
03.2019 - 07.2019
Senior Business Process Associate/Email Support Specialist
Manulife Business Processing Services
05.2016 - 04.2018
Customer Service Representative/Retail and Group Claims Specialist
Manulife Business Processing Services
06.2014 - 05.2016
Customer Support Specialist//Technical Support//Escalation
VXI Global Solutions BV Philippines
12.2012 - 02.2014
Part-Time Freelance Tutor/English Tutor
01.2010 - 12.2018
ALS Project (Elementary and High School)
DepED and New Era University
01.2007 - 01.2010
Legal Assistant/Executive Assistant
Urbina and Associates Law Office and Realty
01.1995 - 03.2007
Office Assistant
Urbina and Associates Law Office and Realty
01.1991 - 01.1995
Bachelor of Laws - units only
University of the East
Bachelor of Arts - Social Sciences
University of the Philippines
Some College (No Degree) - Caregiving NC II
Asia Pacific Training Center
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