Maria Teresa Java
Sales Customer Service
Antipolo
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
9
9
years of professional experience
Work History
Customer Mgt Supervisor
LG Electonics.Phils
Ortigas Pasig
09.1989 - 11.1998
- Monitored compliance with safety procedures, quality standards, and manufacturing instructions.
- Evaluated output data and reported discrepancies for timely resolution.
- Led continuous improvement activities to streamline processes and strengthen team performance.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Skills
I am 62 year old I am in my senior year and fit to work I amgood in selling and handling customers I have so many talent and skills aside fromdriving I flexible and learn fast
Timeline
Customer Mgt Supervisor - LG Electonics.Phils
09.1989 - 11.1998