Maria Stella Cordoba

• Led customized tours, delivering clear historical commentary and engaging storytelling for diverse visitor groups.
• Planned tour routes and adjusted itineraries to match guest interests, timing, and local conditions.
• Briefed guests on safety procedures, site rules, and emergency protocols before each excursion.
• Resolved guest concerns calmly, maintaining service quality and positive group experiences.
• Built personal relationships with guests to promote positive experiences.
• Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
• Trained independent contractors on guiding standards, customer service, and destination knowledge.
• Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
• Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
• Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
• Participated in continuing education opportunities to stay current on industry trends and best practices.
• Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
• Managed scheduling and logistics for multiple tour groups, ensuring smooth operation and timely departures.
• Increased repeat customer rates, building strong relationships through personalized interaction and follow-up.

Taking full responsibility of Artist management and Career