Maria Socorro Sales
Malate Manila
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining sales processes. Expert in customer communication and detail-oriented data input, demonstrated through significant improvements in productivity and efficiency. Skilled in sales reporting and fostering strong client relationships, contributing to a notable increase in revenue.
Overview
12
12
years of professional experience
Work History
Sales Coordinator
Tata Consultancy Services
02.2023 - Current
- Create quotation offers for each customer based on the account's profile and best possible need.
- Efficiently note and work all changes and resolutions provided in work tools (Salesforce and Core)
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Health Care Associate
Concentrix
San Lazaro Manila
11.2020 - 01.2023
- Assists Health card holders with details of their prescription, coordinate with healthcare professionals about drug dosages and pertinent requirements, coordinates with pharmacy associates on drug quotations and eligibility for coverage.
- Works closely with healthcare facilities and healthcare professionals with quotations of drugs and accomodations for short stay checks or confinement of health card holders.
- Assure accuracy of all transactions with cardholders, pharmacies and healthcare providers in office tools (SFDC) for complete reference of all health transaction details
Customer Service Associate Ice Representative
Ocwen Business Solutions
Pasay City
03.2019 - 10.2020
- Maintains high knowledge of Real Estate Insurance policies, State and Country laws on mortgage and claims to assure efficiency and precision in quoting Real Estate prices.
- Processes payments of Real Estate mortgage and Insurance
- Coordinates with Real Estate Insurance groups and companies for Escrow of home mortgages.
Customer Service Associate
Visa Philippines
Pasay City Metro Manila
03.2015 - 02.2019
- Coordinates with banks and cardholders with credit and debit card descripancies, charges and claims.
- Processes cash disbursement and/or card replacement of account holders who lost card/cash, and are overseas.
- Coordinates with banks, police officers, hotels and payment facilities worldwide for cardholder assistance.
- Processes payments of card dues with extreme confidentiality and accuracy.
Customer Service Associate
TeleTech
Lipa City
12.2012 - 01.2015
- Assists and resolve customers inquiries and complaints regarding bill charges, account details and basic technical issues.
- Processes payments of monthly dues, credits and changes in accounts.
Education
Bachelor Of Arts In Education - Language Arts Education
Colegio De Sto. Nino De Cabuyao
Cabuyao, LagunaBachelor Of Arts In Mass Communications - Communications, Language
Centro Escolar University
San Miguel Manila 10.1991
Skills
- Customer communication
- Detail-Oriented Data Input
- Goals and performance
- Strong enthusiasm
- Sales reporting
Timeline
Sales Coordinator
Tata Consultancy Services
02.2023 - Current
Health Care Associate
Concentrix
11.2020 - 01.2023
Customer Service Associate Ice Representative
Ocwen Business Solutions
03.2019 - 10.2020
Customer Service Associate
Visa Philippines
03.2015 - 02.2019
Customer Service Associate
TeleTech
12.2012 - 01.2015
Bachelor Of Arts In Education - Language Arts Education
Colegio De Sto. Nino De Cabuyao
Bachelor Of Arts In Mass Communications - Communications, Language
Centro Escolar University