Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Maria Shelly Mercy Vicencio

Palapag, Nortern Samar

Summary

Dynamic professional with a diverse background, including a pivotal role at the Municipality of Palapag. Excelled in baking, showcasing adaptive creativity, and exceptional time management. Achieved customer satisfaction through active listening and problem-solving, enhancing team collaboration. Proven track record in improving operational efficiencies and fostering customer loyalty through innovative solutions and meticulous attention to detail.


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.


Experienced with handling cash transactions, maintaining accurate records, and providing customer support. Utilizes strong communication skills to ensure customer satisfaction and resolve issues effectively. Knowledge of retail procedures and sales techniques.

Experienced with cash handling, customer service, and banking operations as Teller. Utilizes strong communication and problem-solving skills to address customer needs efficiently. Track record of maintaining accuracy in financial transactions and ensuring positive customer experience.

Overview

7
7
years of professional experience
2
2
Certifications

Work History

Home Baker

05.2023 - Current
  • Developed unique recipes that catered to client tastes and preferences, resulting in a diverse product offering with strong appeal.
  • Incorporated seasonal ingredients and flavors into product offerings to keep customers interested and excited about our menu throughout the year.
  • Improved order accuracy by implementing an effective online ordering system that streamlined communication between customers and the bakery team.
  • Optimized packaging design to better protect baked goods during transportation while also enhancing visual appeal upon delivery to the customer.
  • Produced consistently high-quality baked goods for customers.
  • Managed customer service operations, including taking orders and resolving complaints.

Retail Cashier

10.2022 - Current
  • Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
  • Enhanced customer satisfaction by providing efficient and accurate cash handling services.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Operated cash register to record transactions accurately and efficiently.

Lotto Teller

04.2018 - Current
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Reduced queue times during peak hours with effective cash handling and prompt service.

Intern

Municipality of Palapag
02.2023 - 05.2023
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Sorted and organized files, spreadsheets, and reports.
  • Supported customer service improvements with detailed feedback analysis.

Education

Bachelor of Science -

University of Eastern Philippines
UEP, Catarman, Northern Samar
06-2023

Skills

    Baking

    Recipe Development

    Customer Service

    Time Management

    Small Business Operations

    Teamwork and collaboration

    Problem-solving

    Cash handling and management

    Cash counting

    Business development

Additional Information

Launched a (donation drive FOR OUR FARMERS PH, INC.)

  • The entire fund will be used for PROJECT FEEDBACK, an initiative to provide a Noche Buena Package to our farmers.

Certification

Certificate of Donation (PROJECT FEEDBACK) https://www.facebook.com/forourfarmersph

Timeline

Home Baker

05.2023 - Current

Certificate of Completion of 600 hours under the Practicum Training Program at the Local Government Unit of Palapag, Northern Samar (2023)

05-2023

Intern

Municipality of Palapag
02.2023 - 05.2023

Retail Cashier

10.2022 - Current

Certificate of Donation (PROJECT FEEDBACK) https://www.facebook.com/forourfarmersph

12-2020

Lotto Teller

04.2018 - Current

Bachelor of Science -

University of Eastern Philippines

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Maria Shelly Mercy Vicencio