Microsoft Office Applications
Maria Sheila Olvina
IT Assistant
Taguig, Metro Manila
Summary
As a proficient IT professional, I have a proven track record of excelling in technical support, software installation and IT asset management. My capacity to implement cost-effective IT solutions has contributed greatly to enhancing operational efficiency. I possess technical expertise in remote support and am capable of maintaining high levels of data accuracy, thereby ensuring project success and workflow continuity.
Overview
11
11
years of professional experience
5
5
Certifications
Work History
IT Assistant
Sumitomo Mitsui Construction Co., Ltd.
01.2023 - Current
- Responded to queries on phone, via email or through IT ticketing system and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
- Installed and configured software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
IT Assistant
Sumitomo Mitsui Construction Co., Ltd.
06.2020 - 12.2022
- Responded to queries on phone, via email or through IT ticketing system.
- Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
- Reduced costs by negotiating favorable contracts with technology vendors and service providers.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
Computer Operator
Ahglow Corporation
05.2019 - 03.2020
- Generated reports covering details about sales data.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Ensured seamless data processing by meticulously monitoring and operating the database.
CAD Operator II
MHPS Technical Services Corporation
07.2013 - 04.2016
- Performing a quality control check on the drawing before submitting the data to the database.
- Regularly checking updating the drawing's planning, submission, and revision schedule in the database.
- Generating a weekly progress report on the status of the project.
Education
Bachelor of Science - Information Technology
International Electronics And Technical Institute
Alabang, Muntinlupa 04.2001 -
Skills
Software Installation
Remote Support
Data Management
Hardware maintenance
IT Procurement
IT Asset Management
Technical Support
Software
HTMLCSS
Javascript
Certification
Proficient in Microsoft Word and Excel Application
Timeline
IT Assistant
Sumitomo Mitsui Construction Co., Ltd.
01.2023 - Current
IT Assistant
Sumitomo Mitsui Construction Co., Ltd.
06.2020 - 12.2022
Computer Operator
Ahglow Corporation
05.2019 - 03.2020
CAD Operator II
MHPS Technical Services Corporation
07.2013 - 04.2016
Proficient in Microsoft Word and Excel Application
06-2013
CISCO Online Training
06-2011
Linux Training
06-2011
SAP-ERP
06-2011
NC II - Computer Hardware Servicing
03-2011
Bachelor of Science - Information Technology
International Electronics And Technical Institute
04.2001 -