Microsoft Office Applications
Maria Sheila Olvina
IT Assistant
Taguig, Metro Manila
Summary
As a proficient IT professional, I have a proven track record of excelling in technical support, software installation and IT asset management. My capacity to implement cost-effective IT solutions has contributed greatly to enhancing operational efficiency. I possess technical expertise in remote support and am capable of maintaining high levels of data accuracy, thereby ensuring project success and workflow continuity.
Overview
11
11
years of professional experience
5
5
Certifications
Work History
IT Assistant
Sumitomo Mitsui Construction Co., Ltd.
01.2023 - Current
- Responded to queries on phone, via email or through IT ticketing system and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
- Installed and configured software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
IT Assistant
Sumitomo Mitsui Construction Co., Ltd.
06.2020 - 12.2022
- Responded to queries on phone, via email or through IT ticketing system.
- Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
- Reduced costs by negotiating favorable contracts with technology vendors and service providers.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
Computer Operator
Ahglow Corporation
05.2019 - 03.2020
- Generated reports covering details about sales data.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Ensured seamless data processing by meticulously monitoring and operating the database.
CAD Operator II
MHPS Technical Services Corporation
07.2013 - 04.2016
- Performing a quality control check on the drawing before submitting the data to the database.
- Regularly checking updating the drawing's planning, submission, and revision schedule in the database.
- Generating a weekly progress report on the status of the project.
Education
Bachelor of Science - Information Technology
International Electronics And Technical Institute
Alabang, Muntinlupa 04.2001 -
Skills
Software Installation
Software
HTMLCSS
Javascript
Certification
Proficient in Microsoft Word and Excel Application
Timeline
IT Assistant
Sumitomo Mitsui Construction Co., Ltd.
01.2023 - Current
IT Assistant
Sumitomo Mitsui Construction Co., Ltd.
06.2020 - 12.2022
Computer Operator
Ahglow Corporation
05.2019 - 03.2020
CAD Operator II
MHPS Technical Services Corporation
07.2013 - 04.2016
Proficient in Microsoft Word and Excel Application
06-2013
CISCO Online Training
06-2011
Linux Training
06-2011
SAP-ERP
06-2011
NC II - Computer Hardware Servicing
03-2011
Bachelor of Science - Information Technology
International Electronics And Technical Institute
04.2001 -
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