Maria Rowena Batingal Dragosa
Licensed Professional Teacher
New Corella
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
13
13
Certifications
Work History
Account Associate
VXI Global Holdings BV
Davao City
02.2022 - Current
- Takes calls from customers answering questions or addressing any concerns they may have. My duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies
Store Manager
Green Coffee Roasters Corporation
Davao City
04.2012 - 07.2015
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Education
Bachelor of Science - Bachelor of Elementary Education
University Of Mindanao
Matina, Davao City, Philippines 10.2018 - 12.2021
Bachelor of Science - BEED Major in Generalist
Rizal Memorial Colleges
Davao City, Philippines 06.2016 - 09.2018
High School Diploma -
New Corella National High School
Poblacion, New Corella, Davao Del Norte 06.2008 - 04.2012
Skills
Compliance understanding
Certification
License Professional teacher
Timeline
License Professional teacher
12-2022
Account Associate
VXI Global Holdings BV
02.2022 - Current
Webinar: "Mental Health 101: Back to Basics"
10-2021
Google Meet: "promoting the essence of Collaboration in the Online Learning environment"
04-2021
Webinar on Netiquettes
02-2021
Teacher Strategies and Lesson Planning Webinar
02-2021
"Gender and Development (GAD) & Child Protection Policy (CPP) Webinar"
02-2021
"Language Programs and Policies in Multilingual Societies: A Survey of Language and Language-in-education Planning in the Pacific Basin"
01-2020
Seminar for " Multilevel Classroom Teaching"
10-2019
Bachelor of Science - Bachelor of Elementary Education
University Of Mindanao
10.2018 - 12.2021
Certificate of Participation: "Enhancing ICT skills of Non It Practitioner"
03-2018
Champion in the ICT Mini-lympics 2018 during Quiz Bowl Showdown
03-2018
Dean's lister (Academic scholar SY 2017-2018)
03-2018
Best Debater during finals of Philosophy- I in presentation and formal Argumentation with Oregon Oxford style.
10-2016
Seminar Workshop: "21st Century Learners/Teachers, Classroom Assessment, Pedagogies, Lesson Planning, Awards and Recognition: K to 12 Updates"
09-2016
Bachelor of Science - BEED Major in Generalist
Rizal Memorial Colleges
06.2016 - 09.2018
Store Manager
Green Coffee Roasters Corporation
04.2012 - 07.2015
High School Diploma -
New Corella National High School
06.2008 - 04.2012
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