Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Cherry Remoquillo

Quezon City,Metro Manila
Cherry Remoquillo

Summary

  • Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Dedicated BPO professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

34
years of professional experience
5
years of post-secondary education
2
Certificates

Work History

ClearSource BPO Inc
Pasig City

Director of Operations
05.2022 - 04.2023

Job overview

  • Regular review of performance metrics for a 700 FTE program
  • Leader in the following areas:
  • Client satisfaction (contractual obligations and quality of service)
  • Financial health (revenue and profitability)
  • Employee attrition and absenteeism
  • Processes
  • Ensure established company processes are followed by staff
  • Stakeholder management
  • Regular coaching of staff, 1:1s, and proper documentation of coaching sessions

Lizard Bear Tasking Inc, BGC
Taguig

Project Executive
03.2019 - 04.2022

Job overview

  • Responsible for the management, development, and coaching of a team of 8 composed of Project Managers specializing in corporate and IT projects
  • Manages assigned projects as an individual contributor for various internal projects for HR and Finance or other ad-hoc projects

DB Schenker Global Asia Pacific Services Inc, BGC
Taguig

Head of Transitions
07.2017 - 12.2018

Job overview

  • (Finance), Accountable for the successful transition of accounting processes from countries in the APAC and MEA regions into the Shared Services center
  • Responsible for supervising a team of 25 composed of Transition Managers and
  • Process Leads doing simultaneous transitions
  • Responsible for monitoring, controlling, and reporting the progress of projects to stakeholders including financial reporting

Integreon Managed Solutions
Makati

Senior Manager
06.2014 - 05.2017

Job overview

  • Accountable for the implementation of client projects and provides the needed support to ensure seamless implementation of projects within the Document
  • Services Business Unit
  • Responsible for supervising Documents Training Associates and ensuring that training deliverables and action plans are completed
  • Subject matter expert in all aspects of the implementation and business operations for any issues encountered
  • Responsible for monitoring, controlling, and reporting the progress of projects to stakeholders.

Accenture Philippines
Makati City

Mobilization Manager
10.2011 - 05.2014

Job overview

  • Managed several Transition Programs using project methodologies including stakeholder/client relationships
  • Ensured that client key schedules, timelines, tasks, and deliverables are completed
  • Defined and actively managed the transitions for new clients
  • Successfully completed 4 major project launches in the retail, healthcare, oil, and insurance industries
  • Achieved certification as an Operational Excellence assessor who is responsible for auditing project implementations of other managers for process compliance and documentation.

Sitel Philippines
Pasig City

Operations Director
04.2008 - 09.2011

Job overview

  • Managed a call center for a credit card account which resulted in the business exiting from a penalty metric on customer satisfaction within 4 months of joining
  • Consequently, the client doubled the headcount from 350 to 700 employees in added business as a result
  • Managed other accounts (retail, subscription, and membership) which included achieving financial targets and operational metrics as well as stakeholder management.

SPi Healthcare
Cebu City

Operations Manager
11.2004 - 03.2007

Job overview

  • Managed a start-up site providing medical transcription services composed of 250 staff who came from various allied medical sciences backgrounds
  • Oversaw the day-to-day administration of the site as well as people management
  • Provided executives in the Manila office with the financial, operational, and strategic direction of the Cebu office.

Innodata Philippines
Makati City

Assistant Vice-President and General Manager
06.1989 - 09.2002

Job overview

  • Together with its founder, worked in managing and rapidly growing the business involving extensive digital conversion, content creation, and digital architecture for internet use growing from 8 employees to 9,000 across multiple locations within 11 years
  • Managed multi-sites and client accounts and oversaw the site’s support departments including Finance, HR, IT, and Administration.

Education

University of San Carlos

Bachelor of Arts from Economics
06.1978 - 05.1982

University Overview

Ateneo De Manila University GSB
Makati City

MBA from Financial Management
06.1990 - 06.1991

University Overview

Skills

Operations management, project management, facility administration, peopleundefined

Certification

ITIL4 Certification, Axelos

Timeline

Director of Operations
ClearSource BPO Inc
05.2022 - 04.2023

Chapter Member, Project Management Institute

10-2021

ITIL4 Certification, Axelos

02-2020
Project Executive
Lizard Bear Tasking Inc, BGC
03.2019 - 04.2022
Head of Transitions
DB Schenker Global Asia Pacific Services Inc, BGC
07.2017 - 12.2018
Senior Manager
Integreon Managed Solutions
06.2014 - 05.2017
Mobilization Manager
Accenture Philippines
10.2011 - 05.2014
Operations Director
Sitel Philippines
04.2008 - 09.2011
Operations Manager
SPi Healthcare
11.2004 - 03.2007
Ateneo De Manila University GSB
MBA from Financial Management
06.1990 - 06.1991
Assistant Vice-President and General Manager
Innodata Philippines
06.1989 - 09.2002
University of San Carlos
Bachelor of Arts from Economics
06.1978 - 05.1982

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Cherry Remoquillo