Maria Rosalie T. Luyon
City Of Dasmarinas
Summary
To contribute my knowledge by applying my experiences and skills in the field of tourism and hospitality operation.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Instructor 1
Cavite State University- Silang Campus
Silang, Cavite
06.2024 - Current
- Assessed student progress through tests and quizzes in order to evaluate understanding of course material.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Monitored student behavior in accordance with school policies and procedures.
Senior High School Teacher
Philippine Nautical and Technological College
City Of Dasmarinas
02.2024 - 06.2024
- Created a positive classroom environment that fostered learning and respect among students.
- Collaborated with other faculty members to create a supportive learning environment.
- Monitored student behavior in accordance with school policies and procedures.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
Instructor
Brookfield College
City Of Dasmarinas
07.2014 - 05.2017
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Provided individualized instruction to students to improve their academic performance.
- Adapted instructional materials to meet the needs of diverse learners.
- Provided feedback on student assignments such as essays, research papers or lab reports.
Bar Waitress
The Regent Seven Seas Cruises
03.2009 - 05.2012
- Greeted customers and provided menus.
- Delivered orders to tables in a timely manner.
- Organized special events such as happy hours and promotional activities.
- Adhered to all safety regulations while handling glassware, knives.
- Maintained knowledge of drink recipes and ingredients used in cocktails.
- Responded promptly to customer complaints or requests for assistance.
- Responded promptly to customer complaints or concerns in a professional manner.
- Assisted bartender with stocking beers, wines, liquors, and other supplies needed for service.
- Strictly followed health codes guidelines during preparation of food and drinks.
- Maintained cleanliness of the bar area throughout shift.
Passenger Service Agent
Dubai National Air Travel Agency -Emirati Airport Services
01.2008 - 11.2008
- Checked in passengers, assigned seats, and issued boarding passes.
- Verified identification of passengers for security purposes.
- Informed passengers of any changes in flight schedules or other travel related matters.
- Maintained accurate records of passenger manifests and checked luggage tags.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Coordinated ground transportation services for arriving and departing passengers.
- Enforced airline policies such as smoking restrictions, carry-on item limits.
- Ensured all safety protocols were followed during the check-in process.
- Greeted passengers and assisted with their inquiries.
- Greeted passengers and provided boarding instructions.
Bar Waitress
Radisson Seven Seas Cruises
04.2002 - 05.2004
Wine Stewardess
Royal Olympic Cruise Lines
03.2001 - 10.2001
- Updated patrons on current promotions or specials related to different wines or events.
- Recommended bottles from the cellar based on customer preference and budget constraints.
- Organized regular tastings and educational seminars in order to promote new products to customers.
- Reviewed wine labels and vintages to recommend the best options for customers.
- Developed extensive knowledge of wines, including flavors, aromas, regions, and winemaking techniques.
- Assisted customers with selecting appropriate wines for their meals or special occasions.
- Made wine recommendations with knowledge and confidence of correct wine and food pairings.
Embarkation Officer
Hyundai Cruise
06.1999 - 04.2000
- Assisted passengers in completing immigration forms prior to disembarkation at each port of call.
- Performed administrative duties such as filing documents, answering phone calls, responding to emails.
- Responded promptly to any emergency situations that arose while at sea by coordinating with other departments.
- Assisted in preparing end-of-voyage reports which detailed all revenue generated during that particular cruise.
- Handled customs clearance paperwork when entering foreign ports ensuring compliance with local regulations.
Bar Waitress
Star Cruises
05.1998 - 03.1999
Outstation Cashier
The Peninsula Hotel-Manila
Makati City
07.1996 - 03.1998
- Verified accuracy of orders prior to checkout to ensure correct pricing was applied.
- Performed opening and closing duties including counting money in register drawer, reconciling daily sales receipts and preparing deposits for accounting department.
- Adhered to company policies and procedures concerning cash handling practices.
- Kept records of transactions made during shift on daily sales report log sheets.
Restaurant Waitress/ Bar Waitress
Forte Grand Hotel- Dubai
10.1992 - 02.1996
- Provided excellent customer service by anticipating guest needs before being asked for assistance.
- Worked closely with hostess staff to determine seating arrangements based on party size and availability of tables.
- Communicated effectively with kitchen staff regarding customer allergies or special dietary requests.
- Checked back with guests after delivering their meals to ensure satisfaction with service and quality of food.
- Answered questions about menu items in detail, providing accurate information regarding ingredients used.
- Brought food to tables in a timely manner, ensuring that all dishes were served hot and at correct temperatures.
- Managed multiple tasks simultaneously while maintaining high levels of accuracy.
- Advised guests on specials and menu items, including ingredients and preparation methods.
- Resolved customer complaints professionally while maintaining positive attitude towards guests throughout dining experience.
Secretary
The Philippine American Life Insurance
Paranaque City
10.1992 - 02.1996
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Education
Certificate in Teaching Program
Dela Salle University
Dasmarinas Cavite01-2005
Bachelor of Science - Commerce
Centro Escolar University
San Miguel, Manila01-1992
Graduate School - Master in International Hospitality Management
Lyceum of The Philippines-Cavite
General Trias, CaviteSkills
- Student Records Management
- Attendance monitoring
- Class Instruction
- Curriculum Development
- Classroom Management
- Interactive teaching and learning
- Student rapport
- Drink Preparation
- Bartending
- Alcohol awareness
- Table setting arrangements
- Tableside Service
- Menu presentation
- Point of Sale (POS) system operations
- Dining customer service
- Table Setting
- Effective customer upselling
- Wine Knowledge
Accomplishments
- January 2024- Guest and Honor Speaker- " · “ SkyBound Symposium”- STI College- Dasmarinas Campus
- December 2021- Outstanding Instructor- Department of Management- Cavite State University- Silang Campus
- July 2017 -Best Presenter- IMO 6.09 Philippine Association of Maritime Training Centers Inc. (PAMTCI)
Certification
· NCII Food and Beverage Service
· NCII Housekeeping
· IMO. 6.09 Train the Trainer Model Course
Seminars and Trainings
- 3D’s Webinar Extension in the New Normal
Cavite State University- Silang
November 27, 2021
- Menu Planning & Food Safety Challenges in the New Normal
Philippine Women’s University
October 16, 2021
- Esspress-Yo-Self; Upgrading Your Usual Coffee
Cavite State University-Indang
October 1, 2021
- Outdoor Exploration:The Rise of Adventourism
September 28, 2021
- Webinar on Learning Guide Preparation and Course Materials Development
Cavite State University
August 28, 2020
- Capacity Building of CvSU Faculty Members
Cavite State University
June 22 – July 6, 2021
- Redesigning Course Syllabi for Flexible Learning Arrangement
Cavite State University
July 2, 2020
- Creating Videos for Teaching & Learning in the New Normal
Cavite State University
July 3, 2020
- Sail Forward Seminar
Adventist International Institute of Advanced Studies
June 18, 2020
- Tourism and the Digital Transformation
Lyceum of the Philippines University- Cavite
October 12, 2018
- Seminar -Workshop on Curricular Review and Revision of CEd Undergraduate Program
Cavite State University Hostel Tropica
September 27, 2017
- Anti-Piracy Awareness Training
Jebsens Maritime Inc.
February 22, 2010
- Certified Cruise Professional (CCP)
The Cruise Institute
November 29, 2009
- Post Course Application for Flight System Boarding
Emirates Aviation College
March 27, 2008
- Dangerous Goods for Passenger Handling
Emirates Aviation College
February 29, 2008
References
References available upon request.
Timeline
Instructor 1
Cavite State University- Silang Campus
06.2024 - Current
Senior High School Teacher
Philippine Nautical and Technological College
02.2024 - 06.2024
Instructor
Brookfield College
07.2014 - 05.2017
Bar Waitress
The Regent Seven Seas Cruises
03.2009 - 05.2012
Passenger Service Agent
Dubai National Air Travel Agency -Emirati Airport Services
01.2008 - 11.2008
Bar Waitress
Radisson Seven Seas Cruises
04.2002 - 05.2004
Wine Stewardess
Royal Olympic Cruise Lines
03.2001 - 10.2001
Embarkation Officer
Hyundai Cruise
06.1999 - 04.2000
Bar Waitress
Star Cruises
05.1998 - 03.1999
Outstation Cashier
The Peninsula Hotel-Manila
07.1996 - 03.1998
Restaurant Waitress/ Bar Waitress
Forte Grand Hotel- Dubai
10.1992 - 02.1996
Secretary
The Philippine American Life Insurance
10.1992 - 02.1996
Certificate in Teaching Program
Dela Salle University
Bachelor of Science - Commerce
Centro Escolar University
Graduate School - Master in International Hospitality Management
Lyceum of The Philippines-Cavite
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