Maria Riza Sarmiento Ipapo
Baguio City
Summary
To be able to use the skills that I have and grow more, expand my abilities, and gain more knowledge. I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities. I want to excel in the field with hard work, perseverance, and dedication.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Bring a positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Trust and Safety Specialist
Upwork.com
05.2023 - 10.2024
- ID verification
- Escalating fake accounts
- Blocking accounts
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Escalation Investigation Specialist
Yubo
07.2020 - 03.2023
- Moderating media and bio
- Escalation Investigation
- Handling Abusive and Harassing reports
- Verification, Illegal behavior
- Grooming task force
- Increased success rate in high-profile investigations through establishment of effective strategies and procedures.
- Strengthened internal controls within organizations by recommending improvements based on investigative findings.
- Obtained and analyzed information on suspects to solve cases, identify criminal activity, or organize supporting documentation for court cases.
- Collected documentation such as witness statements, video recordings, and photographs to support case findings.
- Documented findings and prepared detailed reports.
- Utilized various surveillance techniques effectively in gathering crucial evidence during covert operations.
Shopify store management
Kosmetize
02.2020 - 08.2020
- Managing a Shopify store
- Basic knowledge of Facebook ads
- Basic email marketing
- Orderlist fulfillment and Orders Processing
- Knowledgeable with Shopify and Oberlo
- Communicates with the supplier for updates and orders
- Handle customer-related issues (live chat)
- Product researcher and Product importing
- Editing product description
- Basic Photoshop skills (test-based)
- Knowledgeable with Excel and Google Spreadsheets
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined inventory management by conducting regular audits and maintaining accurate records.
Shopify store management
Wolvestuff
05.2018 - 12.2019
- Task:
- Managing a Shopify store
- Basic knowledge of Facebook ads
- Basic email marketing
- Orderlist fulfillment and Orders Processing
- Knowledgeable with Shopify and Oberlo
- Communicates with the supplier for updates and orders
- Handle customer-related issues (live chat)
- Product researcher and Product importing
- Editing product description
- Basic Photoshop skills (test-based)
- Knowledgeable with Excel and Google Spreadsheets
Online English Teacher
Academic Society Online (Acadsoc)
12.2017 - 03.2019
- Courses to teach:
- IELTS Course
- Business English Course
- General English Course for Adults
- Kids Course
- Teenager Course
- Free-talk
Online English Teacher
Sankei Online English
12.2017 - 03.2019
- Courses to teach:
- Business English Course
- General English Course for Adults
CSR and Technical Support
Convergys (Concentrix)
11.2014 - 06.2016
- Task:
- Sales
- Online walkthrough for online application
- Customer Service Support for Bank Statements
Online English Teacher
ABC360 Online English School
07.2014 - 11.2014
- Courses to teach:
- IELTS Course
- Business English Course
- General English Course for Adults
- Kids Course
- Teenager Course
- Free-talk
Recruiter
Noble Trend Unbound inc.
05.2012 - 03.2014
- Task:
- Recruiter
- Appointment Setter
Recruiter
GGP Contact Solution
02.2011 - 05.2012
- Task:
- Recruiter
- Appointment Setter
Education
Bachelor of Science - Psychology
University of The Cordilleras
Baguio City 260004.2016
Bachelor of Science - Hotel and Restaurant Management
University of Baguio
Baguio City 260004.2012
Skills
- Written and verbal forecasting
- Self-motivation
- Time management
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Organization and time management
- Problem-solving
References
Available upon request.
Training
- Grammar and Pronunciation Training
- Convergys Baguio
- Ordonio Dr, Camp John Hay, Baguio City, Benguet
- November20,2014 – December22,2014
- Accent Reduction Training
- ABC360, Philippines Ltd. Corp.
- Camp John Hay, Loakan, Baguio City
- July19,2014
- 15 Days Intensive Training of ABC360
- July28,2014 – August18,2014
- Korean Language and Culture
- Oldbrooks International Training Institute Inc.
- FA-146C Old Hope Building Nardas Km.5, Balili La Trinidad
- April24,2017 – July24,2017
Timeline
Trust and Safety Specialist
Upwork.com
05.2023 - 10.2024
Escalation Investigation Specialist
Yubo
07.2020 - 03.2023
Shopify store management
Kosmetize
02.2020 - 08.2020
Shopify store management
Wolvestuff
05.2018 - 12.2019
Online English Teacher
Academic Society Online (Acadsoc)
12.2017 - 03.2019
Online English Teacher
Sankei Online English
12.2017 - 03.2019
CSR and Technical Support
Convergys (Concentrix)
11.2014 - 06.2016
Online English Teacher
ABC360 Online English School
07.2014 - 11.2014
Recruiter
Noble Trend Unbound inc.
05.2012 - 03.2014
Recruiter
GGP Contact Solution
02.2011 - 05.2012
Bachelor of Science - Psychology
University of The Cordilleras
Bachelor of Science - Hotel and Restaurant Management
University of Baguio
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