MARIA RIZA LEGASPI
Quezon City
Summary
Dynamic Housekeeping Manager with a proven track record at Richmonde Hotel Ortigas, excelling in team leadership and financial planning. Enhanced guest satisfaction through effective employee training and streamlined operations, achieving significant improvements in service quality. Committed to fostering a collaborative work environment while maintaining high standards of cleanliness and safety.
Overview
22
22
years of professional experience
Work History
HOUSKEEPING MANAGER
RICHMONDE HOTEL ORTIGAS
Pasig, Metro Manila, Philippines
04.2024 - Current
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Communicated repair needs to maintenance staff.
ASST.HOUSEKEEPING MANAGER
RICHMOMDE HOTEL ORTIGAS
Pasig, Metro Manila, Philippines
08.2021 - 03.2024
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Developed strong relationships with vendors to secure competitive pricing on necessary housekeeping supplies and equipment purchases.
- Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
- Implemented safety protocols to ensure a safe working environment for both staff and guests.
- Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
- Ensured compliance with industry regulations by conducting regular audits of housekeeping practices and procedures.
- Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
- Managed budgets effectively while maintaining appropriate staffing levels to meet fluctuating occupancy demands.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Evaluated employee performance and developed improvement plans.
- Prepared reports and schedules with accuracy.
OFFICER IN CHARGE HOUSEKEEPING
RICHMONDE HOTEL ORTIGAS
Pasig, Metro Manila, Philippines
07.2020 - 07.2021
- Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.
- Fostered a positive work environment by cultivating strong relationships among team members and promoting open communication channels.
- Conducted thorough risk assessments for various operational scenarios, ensuring safety and mission success.
- Improved overall unit efficiency by implementing streamlined processes and procedures.
Housekeeping Supervisor
RICHMONDE HOTEL ORTIGAS
Pasig, Metro Manila, Philippines
11.2007 - 06.2020
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
- Conducted regular safety drills, ensuring all staff were prepared for emergency situations.
- Facilitated smooth operations during peak seasons, managing additional temporary staff effectively.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
Housekeeping Coordinator
RICHMONDE HOTEL ORTIGAS
Pasig, Metro Manila, Philippines
11.2004 - 10.2007
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
- Collaborated with other departments to resolve guest issues promptly, fostering a seamless service experience for guests.
- Served as a liaison between the housekeeping department and front desk staff, facilitating clear communication regarding room statuses and guest requests.
- Maintained accurate records of maintenance requests and coordinated with the engineering department to ensure timely repairs or replacements when needed.
- Managed lost and found items effectively, ensuring timely return of belongings to guests when possible.
- Assisted in developing standard operating procedures for various tasks within the housekeeping department, contributing to greater efficiency and consistency across teams.
- Coordinated linen supply management with laundry services to ensure adequate stock levels at all times while minimizing excess inventory costs.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to ensure adherence to cleanliness standards, resulting in higher guest satisfaction ratings.
Company Nurse
RICHMONDE HOTEL ORTIGAS
07.2003 - 10.2004
- Conducted nursing assessment, triage, treatment and education for employee health concerns.
- Evaluated and administered pharmacological treatment to employee illness and injury by using standard and ethical nursing practices.
- Responded to emergencies onsite by rendering emergency medical care, prompt first aid treatment.
- Reduced workplace injuries by implementing preventative measures and training programs for staff members.
- Streamlined medical record keeping, maintaining efficient documentation of all employee cases.
- Collaborated with HR to develop comprehensive policies, ensuring a safe and healthy work environment.
- Conducted thorough pre-employment screenings, identifying potential risks before they impacted the workforce.
- Supplied wellness materials and information to employees to prevent sickness, fatigue and mental burnout while fostering positive company culture.
Education
Nursing
DR. CARLOS S. LANTING COLLEGE
Quezon City, Metro Manila, Philippines03-1992
Skills
- Employee training
- Cleaning expertise
- Customer engagement
- Financial planning
- Team leadership and motivation
Timeline
HOUSKEEPING MANAGER
RICHMONDE HOTEL ORTIGAS
04.2024 - Current
ASST.HOUSEKEEPING MANAGER
RICHMOMDE HOTEL ORTIGAS
08.2021 - 03.2024
OFFICER IN CHARGE HOUSEKEEPING
RICHMONDE HOTEL ORTIGAS
07.2020 - 07.2021
Housekeeping Supervisor
RICHMONDE HOTEL ORTIGAS
11.2007 - 06.2020
Housekeeping Coordinator
RICHMONDE HOTEL ORTIGAS
11.2004 - 10.2007
Company Nurse
RICHMONDE HOTEL ORTIGAS
07.2003 - 10.2004
Nursing
DR. CARLOS S. LANTING COLLEGE