Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Maria Rhea Castano

Store Manager
General Santos, Province of South Cotabato

Summary

-Proven leader with extensive experience in retail and food service management, notably in all my job experiences. Skilled in inventory management and customer relations, I excel in driving sales and enhancing team performance. My approach has consistently resulted in increased profitability and customer satisfaction, leveraging both strategic merchandising and effective team development.


-Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

-Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


-Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.


-A Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

13
13
years of professional experience
1
1
Language

Work History

Store Manager

Watsons Personal Care Store Inc.
12.2018 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Approved regular payroll submissions for employees.
  • Interacted well with customers to build connections and nurture relationships.

Restaurant Manager

Wan Wan Chinese Restaurant - KCC Veranza Mall
01.2017 - 12.2018
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

Restaurant Manager

Hukad Sa Golden Cowrie - KCC Veranza Mall
03.2016 - 01.2017
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.

Coffee Shop Manager

Chatime - KCC Veranza Mall
09.2015 - 03.2016
  • Inspected coffee shop regularly for safety, healthy code, or maintenance concerns.
  • Cultivated strong team environment focused on personal accountability, customer support and business success.
  • Facilitated regular performance evaluations to provide constructive feedback for employee development.
  • Launched successful loyalty program initiatives that boosted return visits from customers.
  • Streamlined inventory management for optimized stock levels and reduced waste.
  • Boosted productivity by creating efficient shift schedules that maximized staff coverage during peak hours.
  • Improved overall store cleanliness, enhancing the customer experience and garnering positive reviews.
  • Covered business demands with well-organized schedule and delegation of assignments to coffee shop staff.
  • Managed cash flow effectively, ensuring accurate accounting procedures were in place for daily transactions.
  • Oversaw daily coffee shop operations according to company policies.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Recruited, hired and trained baristas to handle workload with quality service.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.

Food Court Manager

Kainan Sa KCC Mall Of Gensan
01.2014 - 09.2015
  • Improved vendor relationships by mediating disputes fairly and promptly addressing any concerns raised by either party in a professional manner.
  • Negotiated contracts with suppliers to secure competitive pricing on high-quality products for maximum cost savings in the long run.
  • Enhanced customer satisfaction by implementing efficient food court management strategies and maintaining high service standards.
  • Generated increased foot traffic by organizing special events such as themed weeks or holiday promotions that showcased the variety of culinary offerings available at the food court.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Enhanced overall customer experience by addressing complaints in a timely manner, providing personalized solutions to resolve issues and ensure repeat patronage.
  • Facilitated smooth communication between vendors, maintenance teams, and administration, ensuring prompt resolution of any arising issues.
  • Scheduled staff shifts efficiently, minimizing labor costs without compromising on service quality or employee satisfaction.
  • Streamlined operations for increased efficiency by regularly monitoring staff performance and providing constructive feedback.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Office Staff Supervisor

KCC Supermarket Gensan
05.2011 - 09.2015
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Handling Inventory Spreadsheet of Supermarket to ensure correct replenishment of items.
  • Process timely Purchase Order to increase stock availability and lessen out of stocks.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Collected, arranged, and input information into database system.

Education

Bachelor of Science - Information Technology

Ama Computer Learning Center
General Santos, Province Of South Cotabato, Philippines
04.2001 -

High School Diploma -

General Santos City High School
General Santos, Province Of South Cotabato, Philippines
04.2001 -

HN Cahilsot Central Elementary School
General Santos, Province Of South Cotabato, Philippines
04.2001 -

Skills

  • Customer Service Management
  • Employee Training
  • Store Merchandising
  • Team Development
  • Retail Inventory Management
  • Store operations
  • Loss Prevention
  • Store displays
  • Cash Management
  • Inventory Management
  • POS Systems
  • Team Leadership
  • Store Opening and Closing
  • Team motivation
  • Customer Service
  • Customer Relations
  • Inventory Control
  • Leadership Development
  • Multitasking and Organization
  • Staff Supervision
  • Hourly shift management
  • Sales Analysis
  • Promotional planning
  • Revenue Generation
  • Work Planning and Prioritization
  • Goals and performance
  • Documentation And Reporting
  • Team Building and Leadership
  • Budget Administration
  • Competitor Monitoring
  • Outstanding communication skills
  • Retail Merchandise Quality Standards
  • Accurate Cash Handling
  • Flexible Schedule
  • Retail Sales Techniques
  • Sales expertise
  • Relationship building and management
  • Employee Scheduling
  • Bank and Safe Deposits
  • Product Merchandising
  • Database Management
  • Marketing and Promotions
  • Policies and Procedures
  • Recruiting and Hiring

Accomplishments

  • Achieved the number 2 in sales national store ranking in 5 within years.
  • Increased sales by 15% by coaching store team on new merchandising standards.
  • Managed and Supervised team of 55 staff members both outright and consignor to excel in their deliverables.
  • Resolved product issue through consumer product complain form and portal.


Timeline

Store Manager

Watsons Personal Care Store Inc.
12.2018 - Current

Restaurant Manager

Wan Wan Chinese Restaurant - KCC Veranza Mall
01.2017 - 12.2018

Restaurant Manager

Hukad Sa Golden Cowrie - KCC Veranza Mall
03.2016 - 01.2017

Coffee Shop Manager

Chatime - KCC Veranza Mall
09.2015 - 03.2016

Food Court Manager

Kainan Sa KCC Mall Of Gensan
01.2014 - 09.2015

Office Staff Supervisor

KCC Supermarket Gensan
05.2011 - 09.2015

Bachelor of Science - Information Technology

Ama Computer Learning Center
04.2001 -

High School Diploma -

General Santos City High School
04.2001 -

HN Cahilsot Central Elementary School
04.2001 -

Similar Profiles

CREATE PROFILE
Maria Rhea CastanoStore Manager