Maria Regina Serrano

o Post Submission Loan Application and Client Expectation Management

o Liaising with Clients, Broker and Lenders to ensure that loans are Approved as efficiently as possible

o Sorting and checking of documents required by the lender/bank

o Requesting required documents from the client

o Loan approval coordination with Clients, Brokers, Lenders and Solicitors to ensure deadlines are met

o CSE Assessment Trainer of new hired employees

o Other projects, assignments, tasks as may be required by management if needed

Homeloans Limited Department

Pre-Credit Support Officer (June 13, 2016 to May 21, 2017)

· This role involves aspects of the handling and processing of instructions received including but not limited to:

o Completing a checklist of mandatory requirements for a credit application

o Ordering Valuations via Valex system

o Performing Employment Checks via phone to Australian-based employer

o Data Entry of application submission from an application form

o Provision of data quality check on electronically submitted applications

o To coordinate the end processing of a loan once settled

o Undertakes any other task or duties as deemed necessary by the management to achieve business goals

Credit Support Officer (May 22, 2017 to November 9, 2018)

· The Credit Processing Officer will be responsible for the preparation of submitted applications for processing including data entry and quality check. The role also involves preparation of files before settlement.

o Ordering Valuations of Security Properties

o Performing Credit History checks

o Checking/vetting of received Loan Application for correctness and completeness

o Data Entry of Loan Application from Application form to relevant portal/system

o Preparation of loan submissions

o Submissions of loan application to funders

o Communication with external stakeholders regarding loan application status both verbally and in writing

o Liaise with external parties regarding outstanding items

o Communicating with Broker, Sales Support Officer and Business Development Manager regarding loan status, outstanding documents and approval of loans

o Notify the credit assessment team of completed data entry or completed data quality review

o Updating of relevant on-line systems including bank account and address information

o Issuing Conditional and Formal Approval Letter from funder to broker

o Undertakes any other task or duties as deemed necessary by the management to achieve business goals

Credit Acceptance Department (June 2014 – March 7, 2016)

Credit Operations Specialist

· Process credit card applications for Australia account (data entry / data verification)

· Sorting of customer’s applications and documents ; and attaching documents in their applications

· Verifying if customer is an AML (Anti-Money Laundering) compliant

· Database maintenance activities like address changes and customer maintenance

· Consolidating files and reports needed in processing applications

US Citi Cards Department (March 8, 2016 to June 3, 2016)

Customer Solutions Officer

· Receiving inbound calls for credit cards (US account)

· Answering inquiries regarding Customer’s credit cards

· Processing payments, activating/closing account, account maintenance, converting account, processing dispute, etc.

Customer Service Representative (March 2008 – December 2010)

· Order-entry processing

· Order processing for new subscriptions, renewals, cancellations, trials and other marketing offers

· Journal claims processing from both subscription agents and direct from customers

Database maintenance activities like address changes and customer maintenance

Team Leader (January 2011 – March 2014)

· Perform general office duties such as ordering office supplies, maintaining records and management systems

· Receive, direct and relay e-mail messages to the team supervisor if necessary

· Read and analyze incoming memos, submissions and reports in order to determine their significance and plan their distribution

· Plan and prepare team meetings and conference calls with the client

· Knowledgeable in taking minutes of the meeting

· Greet visitors and clients when visiting the site. Assist clients and visitors for the walkthrough within the team and discussing about the project and other work related stuff

· Knowledgeable of all reporting aspects, communications terminology and technology, and organizational procedures

· Motivating and inspiring the team to surpass their potential

· Improving the team and facilitating the communication among the members of team

· Encouraging, supporting and motivating actively one’s peer team

· Looking constantly for development as well as continuous improvement for the entire team

· Monitoring, organizing and coaching team on a day-to-day basis

· Ensuring that the employees follow their schedules properly as designed

· Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets

Corporate Services Department (July-September, 2007)

· Encoding/making of Purchase Order (P.O) and filing of documents

· Mailing of documents and other related materials

· File and retrieve corporate documents, records and reports

· Sending and receiving fax messages if necessary

Accounting Department (September-December, 2007)

(Treasury Section)

· Processing of medical claims of various members and payment to the hospitals and doctors thru oracle system

· Preparation of checks for hospitals and professional fees

· Sorting of checks and distributing in file per hospital name

· Processing and releasing of medical reimbursement of various members