Culinary, Health and Wellness, Travel
MARIA RACHEL A. NARVAEZ
CapCut Template Creator/ Chief Purser
Taguig City,Metro Manila
Summary
Versatile professional seeks a responsible, diversified position in a fast-paced environment. Experience in public relations, knowledgeable in documentation and record keeping. Proficient in most office computer software and office equipment. Career-oriented and takes work seriously.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
CapCut Template Creator
LE FAM CC Agency
Remote
11.2023 - Current
- Innovatively design and create visually appealing CapCut templates for social media
- Collaborate closely with mentor to understand specific requirements to deliver customized templates that meet clients' needs
- Consistently update designs based on emerging trends and viewer feedback, ensuring high client satisfaction and retention.
- Supported production needs by performing routine tasks using standard procedures and application.
Guest Relations Supervisor
Victoria Cruise Line
Limassol
06.2023 - Current
- Achieved 40% of Standard Operating Procedures (SOPs) and FO templates for Front Office Department in collaboration with Guest Relations Manager (GRM)
- Facilitate weekly online meetings and led discussions on relevant work-related topics
- Continues research and analysis of Guest Service Essentials to enhance guest onboard experiences and conduct short role plays amongst team.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Developed and implemented strategies to uphold safety and security of guests.
- Coached and developed associates to improve soft skills and recovery techniques.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints
Chief Purser
Hurtigruten Expeditions - Fridtjof Nansen
Longbyearn
04.2022 - 10.2022
- Completed HR matters for 187 staff and crew, such as appraisals and crew communication
- Ensuring working hours and rest periods comply with labor regulations, promoting crew well-being, and validating crew payroll
- Trimmed expense claims and travel expenses, optimizing cost management
- Successfully led vessel's transition from shipyard to planned day-to-day itinerary within 7 months, receiving recognition from master and guests, resulting in smooth entry into Canadian waters
- Safeguarded all crew members by ensuring required STCW certificates and necessary documents to travel are on hand.
- Devised and implemented accurate crew systems and records, including rotation updates, crew sign-on, wage registration, and compliance documentation
- Effectively responded to internal and external audits, resolving issues and ensuring compliance with applicable regulations
- Successfully managed various responsibilities, ensuring smooth operation of ship and well-being of crew members.
- Worked effectively in fast-paced environments.
- Assisted Master with day-to-day operations, working efficiently and productively with all team members.
Assistant Purser/ Concierge
SeaDream Yacht Club
Oslo
05.2014 - 01.2022
- Delivered all guest-related operations with excellence, including check-in and check-out to 116 guests, and resolved any concerns promptly and efficiently, addressing their needs and exceeding their expectations
- Realized accurate financial transactions and billing processes, and maintained meticulous record of onboard revenues
- Achieved difficult-to-attain shoreside reservations for guests, such as Michelin Star, and exclusive restaurant reservations and event venues
- Scheduling onboard spa appointments and other requested bookings available onboard
- Troubleshoot system glitches and do initial office equipment repair before seeking technician
- Effectively provided administrative assistance to Chief Purser for port vessel clearance, ensuring accurate information and documentation was received from guests
- Primed daily input of onboard programs in collaboration with heads of departments and port agents.
Entrepreneur (Founder/ Co-owner & Operator)
Louchel’s Waffle House
Cubao
07.2016 - 10.2017
- Founded and successfully launched start-up company, overseeing all aspects of business development, operations, and strategic planning
- Led team of 12 professionals to achieve corporate goals, ensuring effective execution of business strategies and revenue maximization
- Identified and capitalized on market opportunities, resulting in increased profitability and strong brand presence within industry
- Implemented and nurtured key relationships with clients, partners, and stakeholders to drive business growth and secure new partnerships
- Implemented innovative marketing and sales strategies, resulting in significant expansion of customer base and increased market share
- Managed financial resources and budgets, consistently meeting or exceeding financial targets, and ensuring long-term financial stability
- Actively sought and negotiated investment opportunities, securing funding to support business expansion and development.
Crew Purser
Polaris Shipping - M/V Club Harmony
Busan
11.2012 - 02.2013
- Strengthened communication skills through regular interactions with port agents and other departments.
- Efficiently and accurately managed crew manifesting, billing, payroll distribution for 328 crew members, and other crew-related duties.
- Streamlined crew embarkation and disembarkation procedures through coordination with port agents and manning agencies
- Safeguard compliance with crew clearance requirements for port of calls and facilitate effective communication
- Resolved conflicts, negotiated agreements, and fostered positive relationships to maintain harmonious work environment
- Maintained meticulous records, generated reports, and corresponded with auditors for accurate documentation and compliance
- Triumphed in smooth collaboration with heads of departments, reports to master, and chief purser.
Crew Purser/Asst. Purser
Polaris Shipping - M/V Club Harmony
Busan
11.2011 - 09.2012
- Realized both tasks as crew purser and assistant purser, handling guests and crew transactions.
- Organized and facilitated ship's onboard meetings, fostering effective communication and decision-making
- Completed meticulous records, generated reports, and corresponded with auditors for accurate documentation
- Supported senior staff with various tasks, demonstrating adaptability and willingness to take on responsibilities
- Resolved conflicts and negotiated mutually beneficial agreements for harmonious work environment
- Obtained 90% daily port information through research and collaboration with port agents and accounted for monetary transactions and cash handling at front desk.
- Demonstrated creativity and resourcefulness through development of innovative solutions. Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and fast-paced environment.
Receptionist
Great Lakes Cruise Company
Ushaia
09.2009 - 04.2011
- Fulfilled multiple tasks, 100% met time-sensitive deadlines, and distributed mail correspondence between departments and personnel
- Served clients professionally, provided friendly, knowledgeable assistance throughout their stay, and resolved issues
- Resolving 95% guest issues effectively addressed central telephone system and directed calls accordingly
- Maintained reception area clean and neat and provided clerical support to company employees
- Sustained submission of supply requests, purchase orders, and requests for equipment maintenance.
- Confirmed appointments, communicated with clients, and updated client records and logbooks to comply with security needs
- Corresponded with clients through email, telephone, or postal mail
Concierge – Guest Relations
Holland America Line
Rotterdam
06.2005 - 09.2008
- Provided 100% friendly and efficient service to guests, commendably handled guests challenging situations with ease while developing and maintaining courteous and effective working relationships
- Demonstrates strong analytical skills, identifying issues, analyzing information, and providing solutions to problems
- Fulfilled all tasks for inaugural and created SOP guidelines for Neptune Lounge
- Established and maintained courteous working relationships with different departments
- Utilized Microsoft Word and other software tools to create documents and communications
- Accurately and efficiently carried out day-to-day duties
- Fashioned spreadsheets using Microsoft Excel for daily, weekly, and monthly reports.
Education
Bachelor of Science - Hotel And Restaurant Management
St. Paul College of Quezon City
Aurora Boulevard Extension, Cubao, Quezon City 06.1992 - 05.1997
Skills
Customer Serviceundefined
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
CapCut Template Creator
LE FAM CC Agency
11.2023 - Current
Guest Relations Supervisor
Victoria Cruise Line
06.2023 - Current
Chief Purser
Hurtigruten Expeditions - Fridtjof Nansen
04.2022 - 10.2022
Entrepreneur (Founder/ Co-owner & Operator)
Louchel’s Waffle House
07.2016 - 10.2017
Assistant Purser/ Concierge
SeaDream Yacht Club
05.2014 - 01.2022
Crew Purser
Polaris Shipping - M/V Club Harmony
11.2012 - 02.2013
Crew Purser/Asst. Purser
Polaris Shipping - M/V Club Harmony
11.2011 - 09.2012
Receptionist
Great Lakes Cruise Company
09.2009 - 04.2011
Concierge – Guest Relations
Holland America Line
06.2005 - 09.2008
Bachelor of Science - Hotel And Restaurant Management
St. Paul College of Quezon City
06.1992 - 05.1997
Language Skills
Fluent English, Basic Spanish
Visas
C1/D USA Visa valid 'til December 12, 2024
Vaccinations
Covid: 1 x Janssen, 1 x Moderna and 1 Pfizer booster
Training Seminars
- Critical Thinking for More Effective Communication, LinkedIn Learning, 01/03/24
- Interpersonal Communication, LinkedIn Learning, 12/23/23
- Passenger Crisis Management and Human Behavior Training, Seatech Maritime Training and Assessment Center Inc., 04/23/22 - 04/25/22
- Crowd Management, Passenger Safety, and Safety Training for Personnel, Seatech Maritime Training and Assessment Center Inc., 04/21/22 - 04/22/22
- Ship Security Awareness Training and Seafarers with Designated Security Duties, Seatech Maritime Training and Assessment Center Inc., 04/20/22
- Safety Training for Personnel Providing Direct Service to Passengers in Passenger Spaces, Seatech Maritime Training and Assessment Center Inc., 04/12/22
- Basic Safety Training with, PSSR, PNTC Maritime Training Center, 03/24/21
Personal Information
- Date of Birth: 09/17/74
- Nationality: Filipino
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