MARIA PAZ DOMINGO

• Assisted clients in selecting appropriate loan products to meet their needs and financial goals, ensuring a positive experience.
• Collaborated with other departments to resolve any discrepancies on client accounts or loan documentation, ensuring a seamless customer experience.
• Streamlined loan processing workflows, increasing overall efficiency and reducing potential bottlenecks that may delay application approvals.
• Customer Information Management: Maintain up-to-date and precise customer records, ensuring all personal and financial information is correctly entered and securely stored.
• Account Maintenance: Manage and update customer account information, ensuring accuracy and compliance with company policies and regulatory requirements

• Gathered and organized information for research purposes.
• Conducted thorough literature reviews to identify gaps in knowledge and inform future research directions.
• Maintained detailed records of experimental procedures, observations, and results for accurate reporting and replication purposes.
• Presented research findings at national and international conferences, raising the profile of the institution.
• Synthesized large volumes of information, identifying key trends and patterns relevant to research objectives.

• Published reviews that are in the Polish language.
• Managed the main Tripadvisor website that was in Polish
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.

• Managed and resolved client queries related to FX markets, including currency confirmations, exchange rates, historical data, and Reuters codes for FX Swaps, Dealing Spots, and Forwards.
• Investigated and addressed discrepancies concerning FX and interest rate data, ensuring accuracy and timeliness.
• Handled inquiries on commodity and energy markets, providing clients with precise data and guidance.
• Filtered and escalated cross-functional inquiries to the appropriate Thomson Reuters departments for resolution.
• Monitored and tracked inquiry resolution progress, proactively updating clients on status, and providing timely follow-ups when issues could not be resolved on first contact.
• Responded to customer requests regarding product functionality, data accuracy, and service outages, delivering clear communication, and minimizing downtime impact.
• Logged, classified, and maintained detailed records of client interactions in the Siebel CRM system to support issue tracking and service improvement.
• Produced monthly reports using advanced Excel spreadsheet functions.

• Delivered first-level support by addressing customer inquiries, concerns, and service issues with professionalism and efficiency.
• Assisted clients with inquiries regarding the life cycle of their auto loans, including payment schedules, payoff amounts, interest details, and account setup.
• Guided customers through loan setup, repayment options, and account maintenance to ensure clarity and compliance with bank policies.
• Promoted and cross-sold financial products such as Home Equity Lines of Credit, various credit cards, and payment protection plans, helping to expand customer financial solutions.
• Monitored and tracked title delivery status to ensure timely and accurate processing.
• Focused on achieving first-call resolution while maintaining high levels of customer satisfaction, and building long-term client relationships.

Chase Fraud Analyst

• Conducted credit analysis and transaction monitoring for credit card holders to detect potential fraud.
• Investigated suspicious transactions, identifying fraud categories and patterns to prevent losses.
• Reviewed and resolved red flags and account variances, ensuring compliance with fraud prevention policies.
• Recommended card blocks and account actions for cases with repeated or confirmed fraudulent activity.

Sprint Customer Service (Telecommunications)

• Delivered customer support for Sprint Telecom’s U.S.-based clients, handling service inquiries and account issues.
• Provided basic technical assistance, including troubleshooting and device programming support.
• Promoted and up-sold service packages and plan options to meet customer needs and drive sales.
• Addressed billing concerns and disputes, ensuring clear explanations and effective resolution.