Marianne Alemer Acosta
Loan Processor/Loss Prevention Officer
Taguig City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Loss Prevention Officer
Wells Fargo
Taguig City
11.2021 - Current
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Provided exemplary level of customer service to clients and company personnel.
- Resolved problems, improved operations and provided exceptional service.
- Identified assets of suspects in order to freeze and seize assets.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Mortgage Loan Processor
JP Morgan Chase & Co
Taguig City
08.2018 - 11.2021
- Set up and completed loan submission packages.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering loans.
- Prepared file for final clear-to-close by branch management.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Produced and submitted completed loan packages to title and escrow professionals
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
Lead Associate
Sutherland Global Services
Taguig City
12.2014 - 02.2018
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Worked with colleagues to create prototypes for designs and training materials.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
Education
Bachelor of Arts - Political Science
Arellano University
Metro Manila, Philippines 05.2018 - 04.2022
Skills
Processing procedures
Timeline
Loss Prevention Officer
Wells Fargo
11.2021 - Current
Mortgage Loan Processor
JP Morgan Chase & Co
08.2018 - 11.2021
Bachelor of Arts - Political Science
Arellano University
05.2018 - 04.2022
Lead Associate
Sutherland Global Services
12.2014 - 02.2018
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