Marianne Alemer Acosta
Loan Processor/Loss Prevention Officer
Taguig City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Loss Prevention Officer
Wells Fargo
Taguig City
11.2021 - Current
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Provided exemplary level of customer service to clients and company personnel.
- Resolved problems, improved operations and provided exceptional service.
- Identified assets of suspects in order to freeze and seize assets.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Mortgage Loan Processor
JP Morgan Chase & Co
Taguig City
08.2018 - 11.2021
- Set up and completed loan submission packages.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering loans.
- Prepared file for final clear-to-close by branch management.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Produced and submitted completed loan packages to title and escrow professionals
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
Lead Associate
Sutherland Global Services
Taguig City
12.2014 - 02.2018
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Worked with colleagues to create prototypes for designs and training materials.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
Education
Bachelor of Arts - Political Science
Arellano University
Metro Manila, Philippines 05.2018 - 04.2022
Skills
Processing procedures
Appraisal compilation
Legal compliance
Attention to Detail
Facebook expertise
Public and Media Relations
Multitasking Abilities
MS Office
Excellent Communication
Written Communication
Timeline
Loss Prevention Officer
Wells Fargo
11.2021 - Current
Mortgage Loan Processor
JP Morgan Chase & Co
08.2018 - 11.2021
Bachelor of Arts - Political Science
Arellano University
05.2018 - 04.2022
Lead Associate
Sutherland Global Services
12.2014 - 02.2018