Marianne Toco
Bayawan City
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 4 years of experience providing quality administrative support to clients.
Overview
5
5
years of professional experience
Work History
Virtual Assistant / Lead Generation/ Social Media Manager
Snatched Spa
10.2021 - 12.2023
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Optimized workflow efficiency by creating comprehensive reports to track project progress and milestones.
- Supported marketing strategies with detailed analytics reports highlighting key performance indicators of campaigns.
Sales Agent / Telemarketer
Virax Marketing
01.2021 - 12.2022
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Pharmacy Assistant
TransparentBPO
03.2019 - 05.2021
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Promoted patient adherence to medication regimens through clear communication of dosage instructions and potential side effects.
Customer Service Representative
Qualfon Dumaguete
07.2018 - 03.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor of Secondary Education - Physical Science
Negros Oriental State University (NORSU)
Bayawan National High School
Bayawan City, Negros OrientalSkills
- Able to adapt in a fast changing environment
- Highly motivated and fast learner
- Computer literate
- Interpreting Orders
- Insurance Collaboration
- Order Documentation
- Verifying Orders
- HIPAA Compliance
- Medication Labels
- Insurance Verification
- Drug Classification Knowledge
- Team Collaboration
Applicant
Marianne A. Toco
Personal Information
- Age: 24 years old
- Place of Birth: Bayawan City
- Height: 157 cm
- Weight: 60 klgs.
- Date of Birth: 09/07/99
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Disclaimer
I, Marianne A. Toco hereby waived that all the information stated above are true.
Timeline
Virtual Assistant / Lead Generation/ Social Media Manager
Snatched Spa
10.2021 - 12.2023
Sales Agent / Telemarketer
Virax Marketing
01.2021 - 12.2022
Pharmacy Assistant
TransparentBPO
03.2019 - 05.2021
Customer Service Representative
Qualfon Dumaguete
07.2018 - 03.2019
Bachelor of Secondary Education - Physical Science
Negros Oriental State University (NORSU)
Bayawan National High School
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