Healthcare Customer Care Associate
Canadian Healthcare Disability Benefits
08.2019 - 01.2023
- CA
- Specializations: Case Management, Patient Care, Customer Service, Administrative duties
- Remote – WFH
- Screening and case-finding individuals and determining their eligibility to receive disability and healthcare benefits
- Facilitating communication between several parties by acting as a hub for coordinated data
- Using standardized protocols and a comprehensive assessment, which requires the collection of in-depth data on client requirements and resources
- Establishing a systematic list and adhering to a rigorous procedure to ensure that nothing is overlooked or missing
- Managing an extensive client inventory through the daily management of responsibilities and tasks and attending to what is needed
- Performing other duties as the need arises
- Processing and logging incoming calls, emails and SMS into the CRM system
- Identifying customer needs
- Forwarding and escalating inquiries to relevant individuals and departments
- Updating customer information as required and maintaining confidentiality of information.