Marianne Abucot
Top Notch Senior Project Manager
Valenzuela City
Summary
Experienced Project Manager with top-notch implementation and Project Management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in Project Planning and deployment as well as Risk Management.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Senior Project Manager
Transcom Worldwide Phils. Inc.
Pasig City
09.2017 - Current
- Partnered with project team members to identify and quickly address problems.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
Business Integration Manager
Stellar Global Solutions Phils.
Quezon City, Metro Manila
09.2016 - 09.2017
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Applied effective time management techniques to meet tight deadlines.
Project Manager
Globe
Taguig City, Metro Manila
10.2015 - 09.2016
- Identified plans and resources required to meet project goals and objectives of the HRIS project.
- Achieved HRIS project deadlines by coordinating with contractors to manage performance.
Implementation Services Manager
Concur Phils.
Makati City, Metro Manila
04.2012 - 07.2015
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Implemented strategies to increase customer service satisfaction ratings.
Assistant Team Leader, Customer Care
Fonality Phils. Inc.
Makati City, Metro Manila
02.2011 - 04.2012
- Worked with customer service to handle escalated customer issues.
- Conducted new-hire trainings at least 2 times per year.
Technical Support Specialist
Teletech Customer Care Management
Quezon City, Metro Manila
07.2006 - 07.2010
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
Account Executive
Brainbox and Company Inc.
Makati City, Metro Manila
06.2005 - 12.2005
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
- Met and exceeded service level goals to achieve standards and expectations.
Education
Bachelor of Arts - Major in Organizational Communication
University of The Philippines Manila
Manila, Philippines 06.2001 - 04.2005
Skills
Project Management
undefinedTimeline
Senior Project Manager
Transcom Worldwide Phils. Inc.
09.2017 - Current
Business Integration Manager
Stellar Global Solutions Phils.
09.2016 - 09.2017
Project Manager
Globe
10.2015 - 09.2016
Implementation Services Manager
Concur Phils.
04.2012 - 07.2015
Assistant Team Leader, Customer Care
Fonality Phils. Inc.
02.2011 - 04.2012
Technical Support Specialist
Teletech Customer Care Management
07.2006 - 07.2010
Account Executive
Brainbox and Company Inc.
06.2005 - 12.2005
Bachelor of Arts - Major in Organizational Communication
University of The Philippines Manila
06.2001 - 04.2005
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