Summary
Overview
Work History
Education
Skills
Timeline
Generic
Marianne Abucot

Marianne Abucot

Top Notch Senior Project Manager
Valenzuela City

Summary

Experienced Project Manager with top-notch implementation and Project Management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in Project Planning and deployment as well as Risk Management.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work History

Senior Project Manager

Transcom Worldwide Phils. Inc.
Pasig City
09.2017 - Current
  • Partnered with project team members to identify and quickly address problems.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.

Business Integration Manager

Stellar Global Solutions Phils.
Quezon City , Metro Manila
09.2016 - 09.2017
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Applied effective time management techniques to meet tight deadlines.

Project Manager

Globe
Taguig City , Metro Manila
10.2015 - 09.2016
  • Identified plans and resources required to meet project goals and objectives of the HRIS project.
  • Achieved HRIS project deadlines by coordinating with contractors to manage performance.

Implementation Services Manager

Concur Phils.
Makati City , Metro Manila
04.2012 - 07.2015
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Implemented strategies to increase customer service satisfaction ratings.

Assistant Team Leader, Customer Care

Fonality Phils. Inc.
Makati City , Metro Manila
02.2011 - 04.2012
  • Worked with customer service to handle escalated customer issues.
  • Conducted new-hire trainings at least 2 times per year.

Technical Support Specialist

Teletech Customer Care Management
Quezon City , Metro Manila
07.2006 - 07.2010
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.

Account Executive

Brainbox and Company Inc.
Makati City , Metro Manila
06.2005 - 12.2005
  • Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
  • Met and exceeded service level goals to achieve standards and expectations.

Education

Bachelor of Arts - Major in Organizational Communication

University of The Philippines Manila
Manila, Philippines
06.2001 - 04.2005

Skills

Project Management

undefined

Timeline

Senior Project Manager

Transcom Worldwide Phils. Inc.
09.2017 - Current

Business Integration Manager

Stellar Global Solutions Phils.
09.2016 - 09.2017

Project Manager

Globe
10.2015 - 09.2016

Implementation Services Manager

Concur Phils.
04.2012 - 07.2015

Assistant Team Leader, Customer Care

Fonality Phils. Inc.
02.2011 - 04.2012

Technical Support Specialist

Teletech Customer Care Management
07.2006 - 07.2010

Account Executive

Brainbox and Company Inc.
06.2005 - 12.2005

Bachelor of Arts - Major in Organizational Communication

University of The Philippines Manila
06.2001 - 04.2005
Marianne AbucotTop Notch Senior Project Manager