Marian Joy Duran
Iloilo City
Summary
Adept at fostering academic excellence and student engagement, I leveraged my expertise in lesson planning and classroom management at Scuola Santa Monica Inc. and Mandurriao Elementary School to mentor new teachers and develop after-school programs. My tenure at Carelon Global Solutions Philippines honed my customer service and problem-solving skills, significantly enhancing client satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Licensed Professional Teacher
Scuola Santa Monica Inc.
07.2018 - 04.2020
- Established strong parent-teacher relationships through consistent communication, resulting in increased parent involvement and support.
- Coordinated with special education staff to develop appropriate accommodations for students with disabilities while maintaining high academic standards.
- Mentored new teachers by sharing expertise in lesson planning, classroom management strategies, and professional development opportunities.
- Developed and implemented engaging after-school programs, fostering a love for learning outside of the classroom.
- Collaborated with fellow teachers to share best practices, enhance curriculum, and improve overall school performance.
Licensed Profession Teacher
Mandurriao Elementary School
09.2022 - 11.2022
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Enhanced literacy skills with targeted reading programs.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
Customer Service Representative
Carelon Global Solutions Philippines
04.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Responded to customer requests for authorization, services, and member's information.
Education
High School Diploma -
Colegio De Las Hijas De Jesus
Iloilo City03.2012
Bachelor of Elementary Education - Elementary School Teaching
University of San Agustin
Iloilo City04.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Insurance Verification
- Patient confidentiality
Singing, Dancing, Reading books and e-books
If I want to escape reality, I sometimes feel like singing just out of nowhere and dancing makes the stress go all away. When I'm alone and nothing do, I read books or e-book specifically romance and fantasies.
Timeline
Customer Service Representative
Carelon Global Solutions Philippines
04.2023 - 09.2024
Licensed Profession Teacher
Mandurriao Elementary School
09.2022 - 11.2022
Licensed Professional Teacher
Scuola Santa Monica Inc.
07.2018 - 04.2020
High School Diploma -
Colegio De Las Hijas De Jesus
Bachelor of Elementary Education - Elementary School Teaching
University of San Agustin
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