Singing, internet surfing, trading, internet marketing, social media, charity works and church ministries
Marianita Morcilos Almase
Registered Nurse
Cebu City
Summary
Experienced with patient care, clinical support, and emergency response. Utilizes effective communication and critical thinking skills to manage patient needs and coordinate with healthcare teams. Track record of maintaining patient safety and delivering compassionate care in diverse medical settings.
Overview
4
4
Languages
3
3
Certifications
10
10
years of post-secondary education
29
29
years of professional experience
Work History
Staff Nurse (ER)
Al Rashid Medical Complex
09.2019 - 02.2023
- Company Overview: HealthCare / Medical
- IV insertion, medications and fluid administration, wound dressing, vital signs taking, giving tepid/cold sponge bath, urinary cath
- Insertion, blood extractions, NGT insertions, ECG tracing and monitoring, nebulization administration, giving fleet enema, giving health teachings, assisting in circumcision and other surgical procedures, assisting in ENT procedures, assisting in Opthalmology minor surgical procedures, assisting in dental procedures, assisting in OB/GYN procedure, giving oral suctioning, giving feedings
- HealthCare / Medical
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Participated in team-building activities to foster teamwork and collaboration.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Implemented innovative problem-solving techniques during challenging situations, resulting in swift resolution of issues without compromising quality standards.
- Assisted with onboarding new staff members, providing orientation and support.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
- Developed and improved time management and organizational skills to maximise personal productivity.
Customer Service Representative / Healthcare Account
Teleperformance / Telephilippines Inc.
10.2018 - 08.2019
- Company Overview: Call Center / IT-Enabled Services / BPO
- Answering to customers' concerns regarding medication drug coverage, billing, filing for drug related coverage determination request to the CCMS (CENTERS FOR MEDICARE AND MEDICAID SERVICES), handling drug-related problems of the customers by calling their local US pharmacies and local physician or doctor's office etc
- Call Center / IT-Enabled Services / BPO
Call Center Agent
Dela Ros BPO Services
10.2015 - 11.2023
- Company Overview: Call Center / IT-Enabled Services / BPO
- Cold calling prospective and existing customers and answering customers' concerns regarding product specific inquiries and concerns
- Call Center / IT-Enabled Services / BPO
CUSTOMER SERVICE SUPPORT AGENT-TRAINEE
EPERFORMAX
05.2015 - 08.2015
- Company Overview: Call Center IT-Enabled Services / BPO
- Call Center IT-Enabled Services / BPO
STAFF NURSE
KING ABDULAZIZ UNIVERSITY HOSPITAL
09.2003 - 04.2006
- Company Overview: HealthCare / Medical
- Take patients' histories, administer medications, operate medical machinery and follow up on patients' progress
- Ventilators, train and supervise student nurses, taking vital signs, monitoring patients on ventilators, administration of blood products/its components, administration of IVF, giving NGT feeding, insertion of IV line, insertion of NGT, giving parenteral nutrition, administration of chemotherapeutic agents, wound dressing, assisting in minor surgical procedures
- HealthCare / Medical
STAFF NURSE
ALSEHANI MEDICAL GROUP
12.2001 - 12.2002
- Company Overview: HealthCare / Medical
- TAKING OF VITAL SIGNS, WOUND DRESSING, ADMINISTRATION OF OXYGEN IV LINE INSERTION, ADMINISTRATION OF IVF AND IV MEDICATION, ADMINISTRATION OF BLOOD TRANSFUSION, GIVING INJECTIONS, SKIN TESTING, URINARY CATHETER INSERTION
- NGT INSERTION
- GIVING OF HEALTH TEACHINGS, HOME CARE VISITS
- ECG TAKING, ASSISTING IN X-RAY AND OTHER RADIOLOGICAL PROCEDURES, ASSISTING IN MINOR SURGICAL PROCEDURES
- HealthCare / Medical
RESEARCHER(HEALTH)
DEPARTMENT OF SCIENCE AND TECHNOLOGY- FOOD AND NUTRITION RESEARCH INSTITUTE
10.2001 - 11.2001
- Company Overview: Research & Development
- Render health teachings, blood and urine sample collection, anthropometric measurements, giving of dietary supplements
- Research & Development
STAFF NURSE
AL-EWAN MEDICAL COMPANY/MINISTRY OF HEALTH - ALBUKAYRIAH GENERAL HOSPITAL
02.2000 - 10.2001
- Company Overview: HealthCare / Medical
- TAKING OF VITAL SIGNS, MONITORING OF PATIENTS WITH ACUTE CRISIS, PROPER AND ACCURATE DOCUMENTATION OF PATIENTS DATA
- ADMINISTRATION OF IVF AND IV MEDICATIONS, INSERTION OF NGT, INSERTION OF URINARY CATHETERS, GIVING OF NGT FEEDING AND OTHER PARENTERAL NUTRITION, ASSISTING IN X-RAY AND OTHER RADIOLOGIC PROCEDURES, ASSISTING IN ECHOCARDIOGRAM
- ECG TAKING
- IV LINE INSERTION, EMERGENCY WOUND SUTURE PROCEDURES AND ASSISTING IN OTHER MINOR SURGICAL EMERGENCY PROCEDURES, ADMINISTRATION OF BLOOD TRANSFUSIONS AND ITS COMPONENTS, PREPARING PATIENTS FOR INVASIVE AND NON-INVASIVE PROCEDURES, ASSISTING IN CPR PROCEDURES
- HealthCare / Medical
RESEARCH ASSISTANT(HEALTH)
UNIVERSITY OF SAN CARLOS-OFFICE OF POPULATION STUDIES
04.1995 - 06.1997
- Company Overview: Research & Development
- GIVING OF DIETARY SUPPLEMENTS, RESEARCH AND FIELD SURVEY, URINE SAMPLE COLLECTION AND BLOOD SAMPLE COLLECTION, ANTHROPOMETRIC MEASUREMENT, HEALTH TEACHINGS
- Research & Development
STAFF NURSE(VOLUNTEER)
TARANGNAN MUNICIPAL HOSPITAL
06.1995 - 09.1995
- Company Overview: HealthCare / Medical
- VITAL SIGNS TAKING, GIVING OF VACCINATION, NGT FEEDING, ADMINISTRATION OF IVF, GIVING IV MEDICATIONS, GIVING SPONGE BATH, URINE SAMPLE AND BLOOD SAMPLE COLLECTION, ASSISTING IN X-RAY PROCEDURES, URINARY CATHETER INSERTION, NGT INSERTION, ADMINISTRATION OF BLOOD TRANSFUSION, CASE FINDING
- DISPENSING DRUGS
- ASSISTING IN MINOR SURGICAL AND OTHER INVASIVE PROCEDURES, RENDERING HEALTH TEACHINGS
- HealthCare / Medical
STAFF NURSE(VOLUNTEER)
CEBU TB PAVILION
06.1995 - 09.1995
- Company Overview: HealthCare Medical
- INSERTION OF IV LINES, VITAL SIGNS TAKING, GIVING OF VACCINATION, NGT FEEDING, ADMINISTRATION OF IVF, GIVING IV MEDICATIONS, GIVING SPONGE BATH, URINE SAMPLE AND BLOOD SAMPLE COLLECTION, SPUTUM SAMPLE COLLECTION, MONITORING OF PATIENTS, ASSESSMENT OF PATIENTS, PROPER DOCUMENTATION OF PATIENTS' HEALTH RECORDS, ASSISTING IN X-RAY PROCEDURES, URINARY CATHETER INSERTION, NGT INSERTION, ADMINISTRATION OF BLOOD TRANSFUSION, CASE FINDING, DISPENSING DRUGS, ASSISTING IN MINOR SURGICAL AND OTHER INVASIVE PROCEDURES, RENDERING HEALTH TEACHINGS
- HealthCare Medical
Education
MASTER OF ARTS IN NURSING - MEDICAL SURGICAL
UNIVERSITY OF THE VISAYAS, GULLAS COLLEGE OF MEDICINE
06.2012 - 04.2018
Bachelor of Science - In Nursing
CEBU DOCTORS' UNIVERSITY
06.1989 - 03.1993
Skills
PUBLIC SPEAKING
HEALTH TEACHING
INTERNET/TELEMARKETER
CUSTOMER SERVICE
TEAM PLAYER
PROBLEM SOLVER
INTERPERSONAL RELATIONS
CULTURAL DIVERSITY
GOAL ORIENTED
INNOVATIVE
ARTISTIC
CREATIVE
Certification
Philippine Nurse Licensure Board Examination, 0243817
Governmentdocuments
Passport, P2237470C, Riyadh, Saudi Arabia, 11/03/22, 11/02/32
Trainingsseminars
- First Post-Graduate Course, Multidisciplinary Approach to Neonatal Intensive Care, Chong Hua Hospital, Department of Pediatrics, Cebu City, Philippines, 08/05/99
- Basic Life Support and Advance Cardiac Life Support, Chong Hua Hospital, Cebu City, Philippines, 10/21/96 - 10/24/96
- Stress Management, Metro Cebu Community Hospital, Cebu City, Philippines, 03/01/96
- Nursing Practice: A Global Concern, Association of Nursing Service Administration of the Philippines, Cebu City, Philippines, 05/07/95
Personal Information
- Age: 55
- Nationality: Filipino
Accomplishments
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
- Documentation - Ensured charting accuracy through precise documentation.
- Patient Care - Delivered compassionate care that exceeded hospital requirements.Successfully provided quality care to patients in hospital as well as clinical environment.
- Clinical Skills - Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Documented and resolved patient's issues which led to positive results.
- Achieved patient's comfort, satisfaction and promote health through effectively helping with assigned task within the hospital and clinical setting.
Interests
Timeline
Staff Nurse (ER)
Al Rashid Medical Complex
09.2019 - 02.2023
Customer Service Representative / Healthcare Account
Teleperformance / Telephilippines Inc.
10.2018 - 08.2019
Call Center Agent
Dela Ros BPO Services
10.2015 - 11.2023
CUSTOMER SERVICE SUPPORT AGENT-TRAINEE
EPERFORMAX
05.2015 - 08.2015
MASTER OF ARTS IN NURSING - MEDICAL SURGICAL
UNIVERSITY OF THE VISAYAS, GULLAS COLLEGE OF MEDICINE
06.2012 - 04.2018
STAFF NURSE
KING ABDULAZIZ UNIVERSITY HOSPITAL
09.2003 - 04.2006
STAFF NURSE
ALSEHANI MEDICAL GROUP
12.2001 - 12.2002
RESEARCHER(HEALTH)
DEPARTMENT OF SCIENCE AND TECHNOLOGY- FOOD AND NUTRITION RESEARCH INSTITUTE
10.2001 - 11.2001
STAFF NURSE
AL-EWAN MEDICAL COMPANY/MINISTRY OF HEALTH - ALBUKAYRIAH GENERAL HOSPITAL
02.2000 - 10.2001
STAFF NURSE(VOLUNTEER)
TARANGNAN MUNICIPAL HOSPITAL
06.1995 - 09.1995
STAFF NURSE(VOLUNTEER)
CEBU TB PAVILION
06.1995 - 09.1995
RESEARCH ASSISTANT(HEALTH)
UNIVERSITY OF SAN CARLOS-OFFICE OF POPULATION STUDIES
04.1995 - 06.1997
Bachelor of Science - In Nursing
CEBU DOCTORS' UNIVERSITY
06.1989 - 03.1993