Maria Nikka Mercado
Senior Project Manager
Tagaytay, Province Of Cavite,CAV
Summary
Dynamic Senior Project Manager with a proven track record at Qurious Media, excelling in project scheduling and cross-functional coordination. Successfully led teams to enhance project delivery efficiency, while fostering strong client relations. Adept at requirements gathering and relationship building, ensuring projects align with client objectives and exceed expectations.
Overview
6
6
years of professional experience
Work History
Senior Project Manager, Client Services
Qurious Media
12.2023 - 10.2025
- Led cross-functional teams to deliver client projects on time and within budget.
- Developed project timelines and milestones to ensure alignment with client objectives.
- Implemented process improvements that enhanced project delivery efficiency.
- Coordinated client communications to maintain strong relationships and manage expectations.
Customer Service Representative
Optum
10.2020 - 04.2023
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall customer satisfaction.
- Assisted in training new team members on company policies and procedures to ensure consistent service delivery.
- Utilized CRM systems to manage customer interactions and track service requests, improving response times.
- Collaborated with cross-functional teams to address complex customer issues and streamline service processes.
Customer Service Representative
VXI Global
09.2019 - 09.2020
- Implemented feedback mechanisms to gather customer insights, contributing to service improvement initiatives.
- Maintained accurate records of customer interactions, ensuring compliance with regulatory requirements and company standards.
- Developed and maintained knowledge base articles, facilitating quick access to information for team members.
- Identified recurring issues and proposed solutions, driving operational efficiencies and enhancing service quality.
Education
Bachelor of Science - BSIE
Saint Dominic Savio College
Caloocan City, Metro Manila, Philippines 04.2001 -
Skills
Project scheduling
Scope management
Cross-functional coordination
Planning and scheduling
Customer relations
Verbal and written communication
Document management
Team collaboration
Client relations
Progress reporting
Relationship building
Project management
Task prioritization
Compliance monitoring
Schedule management
Customer relations specialist
Requirements gathering
Timeline
Senior Project Manager, Client Services
Qurious Media
12.2023 - 10.2025
Customer Service Representative
Optum
10.2020 - 04.2023
Customer Service Representative
VXI Global
09.2019 - 09.2020
Bachelor of Science - BSIE
Saint Dominic Savio College
04.2001 -