Summary
Overview
Work History
Education
Skills
References
Timeline
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MARIANIE DIANSAY SORONGON

MARIANIE DIANSAY SORONGON

Compostela

Summary

To obtain the Junior Marketing Assistant position at Global Reach Enterprises – Davao Branch, where I can assist the marketing team in promoting products through social media, preparing promotional materials, and conducting basic market research.

Overview

2
2
years of professional experience

Work History

Call Center Agent

Teleperformance
01.2024 - 07.2024
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Developed expert knowledge of company products and services to provide accurate information to customers.
  • Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.

Foodcourt Waitress

Aliwagwag Eco-Park
03.2023 - 12.2023
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Increased sales significantly by upselling higher-end products to customers.

Store Attendant

Maunes Avon Cosmetics
06.2022 - 12.2022
  • Managed inventory by restocking shelves, conducting regular audits, and efficiently processing incoming shipments.
  • Contributed to visual merchandising efforts by creating attractive displays that showcased featured products effectively.
  • Resolved customer concerns and complaints in a timely manner, ensuring complete satisfaction and repeat business.

Education

Bachelor of Science - Entrepreneurship

Davao De Oro State College
Compostela, Davao de Oro Province
01-2023

Skills

  • Strong multitasking
  • Time management
  • Customer service
  • Attention to detail
  • Basic knowledge in marketing and promotions
  • Familiar with social media platforms
  • Can assist in creating promotional materials
  • Can conduct basic market research
  • Proficient in Microsoft Office (Word, PowerPoint, Excel)
  • Good communication and teamwork skills

References

Available upon request.

Timeline

Call Center Agent

Teleperformance
01.2024 - 07.2024

Foodcourt Waitress

Aliwagwag Eco-Park
03.2023 - 12.2023

Store Attendant

Maunes Avon Cosmetics
06.2022 - 12.2022

Bachelor of Science - Entrepreneurship

Davao De Oro State College

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MARIANIE DIANSAY SORONGON