Marian Grace Cha
Content Moderator/ Annotator/ Customer Care Representative
Quezon City
Summary
Detail-oriented professional with experience at Taskus, excelling in data annotation and content moderation. Proven track record in ensuring data privacy and enhancing platform safety through meticulous quality control. Adaptable and fast learner, skilled in managing projects and fostering compliance, while maintaining professionalism in high-pressure situations.
Overview
10
10
years of professional experience
Work History
Data Annotator
Taskus
11.2023 - Current
- Managed data annotation projects, ensuring quality outputs met timelines.
- Supported the development of best practices for content review workflows.
- Performed quality assurance analyses on annotated datasets to identify enhancement opportunities.
- Demonstrated meticulous attention to detail while handling complex information projects.
- Ensured strict adherence to data privacy policies when dealing with sensitive data.
Content Moderator
TaskUs
05.2018 - 11.2023
- Reviewed and evaluated user-generated content for compliance with community guidelines.
- Maintained high accuracy in identifying and flagging prohibited materials, enhancing site quality.
- Implemented quality control measures for consistent enforcement of policies.
- Identified and escalated sensitive content issues to relevant teams promptly.
- Monitored and removed inappropriate content to improve user experience on platform.
- Proactively identified trends in harmful content to increase overall platform safety.
- Ensured compliance with local regulations and company policies to prevent legal issues.
Customer Service Representative
Startek Philippines
05.2016 - 04.2018
- Resolved customer inquiries via phone, email, and chat support efficiently.
- Managed high-stress situations while maintaining professionalism during conflict resolution.
- Addressed customer complaints with empathy, enhancing loyalty and repeat business.
- Handled escalated calls to achieve satisfactory resolutions for all parties involved.
- Cultivated strong product knowledge to offer informed recommendations tailored to customer needs.
- Guided customers through company website to assist with online orders, improving user experience.
- Negotiated solutions with dissatisfied customers, transforming potential negative reviews into positive testimonials.
Education
No Degree - Hotel, Resort And Restaurant Management
La Consolacion University Philippines
Catmon, Malolos City, BulacanSkills
Data labeling accuracy
Ethical considerations
Feedback receptivity
Data privacy awareness
Fast learner
Meticulous attention to detail
Fast learner
Professional and mature
Time management abilities
Timeline
Data Annotator
Taskus
11.2023 - Current
Content Moderator
TaskUs
05.2018 - 11.2023
Customer Service Representative
Startek Philippines
05.2016 - 04.2018
No Degree - Hotel, Resort And Restaurant Management
La Consolacion University Philippines