Marian Debbie Castillo
Ilog
Summary
Energetically propelled customer satisfaction at Park inn by Radisson Hotel by masterfully blending hospitality service expertise with guest relations management. Achieved significant upselling, resulting in increased sales, by leveraging deep knowledge of beverage preparation and order accuracy. Fostered loyal customer base through exceptional service and collaboration with kitchen staff for timely meal delivery.
Overview
1
1
year of professional experience
4
4
Certifications
Work History
Food and Beverage Services
Park Inn by Radisson Hotel
Bacolod City
06.2023 - Current
- Enhanced customer satisfaction by providing exceptional food and beverage service.
- Took guest food and beverage orders and entered orders in computer system.
- Collaborated with kitchen staff to ensure timely delivery of meals, enhancing guest experience.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing timely and accurate food and beverage service.
- Increased sales of food and beverages by upselling menu items during interactions with guests.
- Serviced guests with food and beverage requirements warmly, courteously and professionally.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Education
Bachelor Of Science In Entrepreneurship -
Bacolod City College
Sum-ag, Bacolod City06.2023
Skills
Hospitality service expertise
Certification
Certified [Food and beverage services], [Park inn by Radisson hotel] - [April 12,2023]
Timeline
Certified [Food and beverage services], [Park inn by Radisson bacolod] - July 8,2024
07-2024
Certified Food and beverage services, [Park inn by Radisson bacolod] - June 10,2024
06-2024
Certified [Food and beverage services], [Park inn by Radisson bacolod] - [October 16,2023]
10-2023
Food and Beverage Services
Park Inn by Radisson Hotel
06.2023 - Current
Certified [Food and beverage services], [Park inn by Radisson hotel] - [April 12,2023]
04-2023
Bachelor Of Science In Entrepreneurship -
Bacolod City College
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