MARIAN ROSE ANTONIETH R REQUIZA

• Led IT infrastructure projects, ensuring alignment with business objectives and optimal resource allocation.
• Developed and implemented IT policies, enhancing security and compliance across organizational systems.
• Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
• Oversaw technical support teams, improving incident response times and customer satisfaction ratings.
• Mentored junior staff, fostering professional development and enhancing team performance metrics.
• Coordinated cross-departmental initiatives to enhance collaboration and improve project outcomes across the organization.
• Reduced security risks with the implementation of comprehensive cybersecurity measures and protocols.
• Provided expert technical support, resolving complex issues promptly while maintaining high levels of customer satisfaction.
• Launched an internal helpdesk system that streamlined support request handling processes while improving response times significantly.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Oversaw IT department operations and training.
• Demonstrated familiarity with latest hardware, software and networking technology.
• Coordinated secure system access of users to various department systems and platforms.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Managed life cycle replacement of hardware and software.

IT Support – Key Responsibilities

• Resolved hardware, software, and connectivity issues for end‑users across multiple platforms.
• Installed and configured applications, updates, and patches to maintain system performance.
• Supported remote users via remote access tools, ensuring reliable connectivity globally.
• Collaborated with IT teams to streamline incident handling and reduce resolution times.
• Documented incidents and solutions to maintain accurate technical records and improve knowledge sharing.
• Trained new employees on IT systems, tools, and support procedures.
• Optimized desktop configurations and performed system evaluations to identify improvement opportunities.
• Improved ticket-handling workflows and contributed to global IT support process enhancements.
• Managed group of [Number] CDL-certified delivery drivers.

• Provided technical support for hardware and software issues across multiple platforms.
• Diagnosed and resolved desktop-related problems, enhancing user productivity.
• Managed installation and configuration of operating systems and applications for end-users.
• Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
• Walked individuals through basic troubleshooting tasks.
• Supported remote users, ensuring seamless access to network resources.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.

• Provided responsive support to customer inquiries and resolved issues efficiently.
• Maintained accurate records of customer interactions using CRM systems.
• Delivered prompt resolutions to complex issues through effective escalation management and collaboration with specialized departments.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.