Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Timeline
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Maria Myrna Bernadette Erquiza

Taguig, Metro Manila

Summary

Highly skilled professional with proven success in delivering services on contract or project basis to clients in various industries and specialties. Demonstrated ability to provide expert advice and guidance, helping clients improve market position. Enthusiastic about providing professional support in different environments. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Proactive and goal-oriented professional known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

16
16
years of professional experience
4
4
Certifications

Work History

Freelancer

Privately Held Confidential
09.2023 - Current
  • Enhanced client satisfaction by delivering high-quality work within deadlines.
  • Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
  • Strengthened client relationships with consistent communication and timely project updates.
  • Stayed current on industry trends by regularly participating in continuing education courses and workshops related to my field of expertise.

Senior Technical Sales Representative

IMS Global Enterprises Inc.
01.2023 - 08.2023
  • Implemented upselling techniques that resulted in higher average transaction values for existing customers.
  • Established strong partnerships with industry influencers to increase brand visibility and credibility in the market.
  • Streamlined internal processes for greater efficiency in order processing, quotation generation, and contract management tasks.
  • Developed customized proposals for prospective clients based on unique needs assessments and budget requirements.

Key Account Manager/Technical Sales Representative

3M Philippines
07.2022 - 10.2022
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
  • Strengthened client relationships through regular communication and effective problemsolving.
  • Developed and delivered presentations to key customers to position products and services.
  • Built and maintained strong client relationships to drive business growth.
  • Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
  • Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Expanded key account base by identifying and cultivating new business opportunities.

Automotive Service Advisor

Al Futtaim Automotive
05.2010 - 05.2020


  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
  • Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
  • Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
  • Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
  • Reduced average repair times by implementing process improvements that enhanced overall operational efficiency within the service department.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Administrative Officer/Purchasing Officer

M.Wilkes LLC
07.2008 - 07.2009
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Created, prepared, and delivered reports to various departments.
  • Updated reports, managed accounts, and generated reports for company database.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Contributed to successful projects by providing essential administrative support and resource management.
  • Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.

Education

Bachelor of Science - Foreign Service Major in International Trade

Lyceum of The Philippines University
Manila, Metro Manila, Philippines
04.2001 -

Skills

Project Management

Customer Support

Client Relationship Building

Account Management

Business Development

Cross-Functional Collaboration

Excellent Communication

Adaptability and Flexibility

Professionalism

Continuous Improvement

Accomplishments

  • On top of the over all customer survey.
  • Awarded as one of the best performer for parts and service sales.
  • Successfully develop and establish the trust of the stakeholders.
  • Achieved the highest 90% sales growth through effectively helping with business presentations and product trainings.
  • Remarked by the stakeholders as one of the most exceptional contributors on my field.

Software

Microsoft applications

Google applications

SAP IS Auto

Zoom

Slack

Salesforce

Monday app

Kraken

Power BI

Certification

Fundamentals of Automotive

Timeline

Freelancer

Privately Held Confidential
09.2023 - Current

Senior Technical Sales Representative

IMS Global Enterprises Inc.
01.2023 - 08.2023

Lean Six Sigma White Belt

09-2022

Key Account Manager/Technical Sales Representative

3M Philippines
07.2022 - 10.2022

Automotive Battery Servicing

09-2020

Introduction to Food Processing

09-2020

Fundamentals of Automotive

06-2020

Automotive Service Advisor

Al Futtaim Automotive
05.2010 - 05.2020

Administrative Officer/Purchasing Officer

M.Wilkes LLC
07.2008 - 07.2009

Bachelor of Science - Foreign Service Major in International Trade

Lyceum of The Philippines University
04.2001 -
Maria Myrna Bernadette Erquiza