Maria Mendel Cornista

Dynamic Customer Care Representative with experience at Freight Processing Outsourcing Incorporated, adept at resolving inquiries and enhancing customer satisfaction. Skilled in order processing and data entry, I excel in teamwork and maintain professionalism under pressure, consistently delivering exceptional service and support to clients. The current line of business where I am tasked is to answer phone calls with prime clients of the company, e.g. third parties, this is a B2B role wherein we provide information with freight shipments, whether it's domestic or cross boarder. We also assist with quotes for shipments, create cases for urgent concern with appointment setting, pickups, tracking, calling service hubs where shipment is, and delayed shipments or shortages. We also make sure to deliver customer satisfaction with providing the best solutions with their queries thus escalating it if needed.

Food and Beverage Training