Summary
Overview
Work History
Education
Skills
Software
Timeline
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Maria Melody Nagramada

Customer Service Associate
Caloocan

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Associate

ServiMax
Quezon City
12.2012 - 03.2023
  • Responded proactively and positively to rapid change.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Solving Technical and non technical customer concerns
  • Responsible in explaining the service charges for the out of warranty repairable items and the terms and conditions upon repair.
  • In charge of monitoring and tracking items received status.
  • Responsible in after sales concern on consumer products
  • Ensure that customer satisfaction to most of the transaction via phone call, walk in, and email.

Education

Bachelor of Science - Information Technology

AMA Computer College
Fairview Queszon City
03.2008 - 03.2012

Skills

    Quality assurance

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Software

Adobe Photo Shop

Adobe Premier

MS Excel

MS Word

SAP

Powerpoint

CANVA

Timeline

Customer Service Associate

ServiMax
12.2012 - 03.2023

Bachelor of Science - Information Technology

AMA Computer College
03.2008 - 03.2012

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Maria Melody NagramadaCustomer Service Associate