Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Maria Melissa Michelle Sabandal

Director, Human Resources
Quezon City

Summary

Accomplished HR leader with a proven track record at IntouchCX Philippines, enhancing organizational development and employee relations. Expert in legal compliance and strategic planning, I've driven significant improvements in performance appraisal processes and diversity initiatives, resulting in a more engaged and compliant workforce.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Director, Human Resources

IntouchCX Philippines
11.2019 - Current
  • Implemented succession planning strategies to prepare for future organizational growth and change.
  • Supported executive leadership team with coaching and development initiatives aimed at improving overall performance levels.
  • Conducted regular audits of HR practices to ensure compliance with applicable laws and regulations.
  • Maximized employee satisfaction scores by initiating regular feedback surveys followed by action plans addressing areas of concern.
  • Provided expert guidance on labor law matters, minimizing risk exposure for the organization.
  • Collaborated with cross-functional teams to develop workforce planning strategies aligned with business goals.
  • Coordinated company-wide performance management processes, driving employee development and productivity.
  • Led the successful implementation of a new HR management system, enhancing data accuracy and accessibility.
  • Optimized workforce allocation by conducting thorough job analyses and redesigning outdated roles where necessary.
  • Managed complex employee relations issues, fostering a positive workplace culture and reducing legal risks.
  • Developed comprehensive HR policies and procedures, resulting in a more structured work environment.
  • Educated employees on company policy and kept employee handbook current.
  • Provided updates on HR policy changes to employees to satisfy compliance and state laws.
  • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
  • Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
  • Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

Manager, Human Resources

Flatworld Solutions
07.2019 - 11.2019
  • Implemented effective performance management systems to drive productivity and results.
  • Enhanced employee engagement by implementing innovative HR programs and initiatives.
  • Managed employee relations issues, resolving conflicts professionally and fairly.
  • Optimized HR department efficiency by refining policies, procedures, workflows, and resource allocation.

Manager, Human Resources

Firstsource Solutions Ltd.
09.2012 - 06.2019
  • Optimized HR department efficiency by refining policies, procedures, workflows, and resource allocation.
  • Coordinated company-wide events to foster teamwork and enhance overall morale.
  • Enhanced employee engagement by implementing innovative HR programs and initiatives.
  • Managed employee relations issues, resolving conflicts professionally and fairly.
  • Collaborated with cross-functional teams on strategic projects that positively impacted the organization''s growth trajectory.
  • Championed corporate social responsibility initiatives, enhancing the company''s standing within the community.
  • Launched an employee wellness program, promoting healthier lifestyles among staff members.
  • Facilitated change management processes during organizational restructuring, minimizing disruption to business operations.
  • Motivated employees through special events and incentive programs.

Sr. Executive, Human Resources

Aegis People Support
06.2008 - 08.2012
  • Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Implemented employee recognition programs, fostering a positive work environment and increased retention rates.

Education

Bachelor of Science - Pyschology

Univeristy of San Jose Recolletos
Cebu City, Province Of Cebu, Philippines
04.2001 -

Bachelor of Science - Management Accounting

University of Mindanao
Digos, Province Of Davao Del Sur, Philippines
04.2001 -

Skills

Employee Relations

Recruitment strategy

Organizational Development

Policy Implementation

Performance Appraisal

Human Resources Management

Succession Planning

Diversity and Inclusion

Labor Relations

Employment law

Legal Compliance

Strategic Planning

Certification

Certified Human Resource Practitioner

Timeline

Director, Human Resources

IntouchCX Philippines
11.2019 - Current

Manager, Human Resources

Flatworld Solutions
07.2019 - 11.2019

Manager, Human Resources

Firstsource Solutions Ltd.
09.2012 - 06.2019

Sr. Executive, Human Resources

Aegis People Support
06.2008 - 08.2012

Bachelor of Science - Pyschology

Univeristy of San Jose Recolletos
04.2001 -

Bachelor of Science - Management Accounting

University of Mindanao
04.2001 -

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Maria Melissa Michelle SabandalDirector, Human Resources