Maria Margarita Tan

I help customers by answering their questions, fixing problems, and giving them the information they need while they're on the website, responding to them in real-time.

I’m in charge of quickly and efficiently handling tenant questions, requests, and complaints. I report any important issues to my boss and coordinate with the builders to make sure they fix the problems properly. I also organize the builders' schedules to ensure they don't miss any appointments.

I use QuickBooks and Xero to track expenses, income, and other financial transactions. I also keep everything organized using Trello and Slack. My work involves entering and updating data, maintaining databases, sending invoices, tracking payments, and managing accounts receivable. I make sure financial records match bank statements for accuracy, and I create profit and loss statements, balance sheets, and other financial reports.

As a loan processor, I pay close attention to details and stay organized while managing multiple loan applications at the same time. I often work under tight deadlines, so being able to prioritize tasks and manage time effectively is essential. My main responsibilities include gathering and organizing all the necessary documents from borrowers, like income verification, credit reports, employment history, and bank statements. I carefully review the information provided, resolve any discrepancies, and ensure that the loan application is complete and accurate. Additionally, I make sure that all loan files comply with regulatory and company requirements, including local laws.