Maryam Abdelrazek
Pasay City,00
Summary
Dynamic hospitality professional with over 5 years of experience delivering exceptional guest services within luxury hotel environments. Demonstrated expertise in VIP guest handling, reservations management, and team supervision, ensuring seamless operations across executive floors and F&B departments. Skilled at coordinating with cross-functional teams, effectively resolving guest concerns, and maintaining high service standards. Advanced communication skills and a proactive approach to training and leadership contribute to creating memorable experiences and organizational excellence. Fluent in Arabic and English, with specialized training in revenue maximization and leadership development.
Overview
6
6
years of professional experience
Work History
Hostess
Habtoor Grand Resort Autograph Collection Hotels Dubai
06.2021 - 02.2022
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Communicated clearly with servers regarding guest needs or requests
- Monitored restaurant activity to determine seating and dining flow
- Responded quickly to complaints from guests and took appropriate action to resolve them
Hostess
Hilton Cairo Heliopolis
04.2019 - 04.2021
- Answered phone calls to take reservations and address guest questions and concerns
- Demonstrated flexibility by helping out in other departments as needed
- Assisted in seating guests and managing the wait list
- Presented positive first impression of establishment's high standards by delivering exceptional service
Hostess/F&B Reservation
Zayed Hotel
08.2017 - 03.2019
- Responded quickly to complaints from guests and took appropriate action to resolve them
- Trained new hostesses on proper procedures for seating guests
- Answered questions about menu items, specials, and other restaurant information
Sales Associate
Terranova
06.2016 - 07.2017
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
Education
BBA - Business Administration
ElGazeera Academy
Cairo, Egypt01.2022
Skills
- Work in a team of5-members and lead them
- Multi-tasking
- Public speaking
- Leading and Brainstorming
- Handling customer concerns
- Reservations Management
- Wait List Management
- Computer skills
- Self Motivation
- Effective Communication
Languages
Arabic - Native
English - Advanced
Training
- Hilton University - F&B Rev Max Workshop
- Virtual Leadership - Development series with Harvard (owned and managed properties)
Timeline
Hostess
Habtoor Grand Resort Autograph Collection Hotels Dubai
06.2021 - 02.2022
Hostess
Hilton Cairo Heliopolis
04.2019 - 04.2021
Hostess/F&B Reservation
Zayed Hotel
08.2017 - 03.2019
Sales Associate
Terranova
06.2016 - 07.2017
BBA - Business Administration
ElGazeera Academy
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