Summary
Overview
Work History
Education
Skills
Timeline
Generic
MARIA LUISA MESONA

MARIA LUISA MESONA

LAGUNA - SAN PEDRO

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

19
19
years of professional experience

Work History

Admin Staff

Unlimited Sports Organizing Corporation
07.2018 - Current
  • I have been working for 15.89 years, Answer and direct phone calls
  • Organize and schedule appointments
  • Plan meetings and take detailed minutes
  • Assist in the preparation of regularly scheduled reports
  • Order office supplies and research new deals and suppliers
  • Maintain contact lists
  • Book travel arrangements
  • Submit and reconcile expense reports
  • Provide general support to visitors
  • Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
  • Assists in preparing and distribution of kits to participants

Medical Records Staff

Westlake Medical Center, HealthCare
04.2017 - 04.2018
  • Medical
  • Barangay Nueva ,San Pedro Laguna arrange and assemble the medical records of discharged patients of the hospital collect and complete data for medical records for statistical and other related reports review medical reports to ensure reports, diagnosis and signature of doctors are included, prepare daily census report, maintain surveillance of incomplete medical
  • Process birth and death certificates, retrieve requested records for follow-up research
  • And studies, maintain follow-up system for borrowed charts, update patients master
  • Index and disease index, detect poorly defined diagnosis, submit monthly report
  • On death to the administration for statistical purpose, perform other related functions

Stateroom Stewardess

Magsaysay Maritime Corporation
05.2004 - 05.2014
  • Hotel / Hospitality
  • Kalaw ,Ermita Manila responsible for the highest standard of service ,sanitation ,cleanliness and maintenance for passenger stateroom responsible for all the passenger request and queries in a manner which is positive, professional and hospitable projecting a warm and caring attitude at all times
  • Knowledgeable about the ship including all the activities on board taking ownership of passenger complaints or problems.

Customer Service Relations

TELETECH
08.2012 - 10.2012
  • Call Center / IT-Enabled Services / BPO
  • Balibago, Sta
  • Rosa City
  • Handles collections, reconnection of services like mobile phones, DSL cables, etc., taking inbound and doing outbound calls for clients
  • Doing prepaid schedules for the convenience of the clients
  • Handles customers complain and direct it to the proper department
  • Maintain the highest standard of customer service.

Education

Bachelor's / College Degree - Physical Therapy Government Documents

Our Lady of Fatima University
Valenzuela , Philippines
12.2000

Skills

  • Data Entry
  • Teamwork and Collaboration
  • Flexible and Adaptable
  • Excellent Communication

Timeline

Admin Staff

Unlimited Sports Organizing Corporation
07.2018 - Current

Medical Records Staff

Westlake Medical Center, HealthCare
04.2017 - 04.2018

Customer Service Relations

TELETECH
08.2012 - 10.2012

Stateroom Stewardess

Magsaysay Maritime Corporation
05.2004 - 05.2014

Bachelor's / College Degree - Physical Therapy Government Documents

Our Lady of Fatima University
MARIA LUISA MESONA