MARIA LUISA GOMEZ
Angeles City
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work History
Administrative Assistant
CORE
Maryland
07.2022 - 05.2023
- Utilized customer service software to manage interactions and track customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- General Administrative Task
Executive Assistant to the CEO
Herowood Tax Advisors
Texas
02.2020 - 10.2022
- Managing executives' inboxes, and calendars, including making appointments and prioritizing the most sensitive matters
- Organizing meetings, including scheduling, sending reminders
- Acting as the point of contact among executives, employees, clients, and external partners
- Calling & sending reminders to confirm appointments
- Maintaining comprehensive and accurate records
- Email marketing and Sales Development tasks
- Provides administrative duties
- Regularly contacts the clients/vendors
Senior Customer Resolution Officer
Wyndham Destinations
Clark
11.2018 - 02.2020
- Handled complaints, resolutions & Escalations
- Inbound and outbound calls, email support
- Account review and report
- Arrange payment arrangement and customer service support
- Call listening, reviewing customer survey
- Handled billing inquiries and payment process, Making sure exceptional customer service is being delivered
- Volunteer trainer for newly hired CSRs
- Grasp and address the caller's problem in a timely manner Answer billing inquiries, process payments
- Handles collections for overdue account
- Make sure SALES targets are met or exceeded every month.
BPO Professional
Tata Consultancy Services, Startek Philippines, Teletech
Pampanga
07.2008 - 01.2018
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Resolved problems, improved operations and provided exceptional service.
- Passionate about learning and committed to continual improvement.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked well in a team setting, providing support and guidance.
Education
East Central Colleges
01.2000 - 05.2004
BS - Financial Managerial Accounting
University of The Assumption
01.2004 - 05.2008
Skills
MS Applicationundefined
Timeline
Administrative Assistant
CORE
07.2022 - 05.2023
Executive Assistant to the CEO
Herowood Tax Advisors
02.2020 - 10.2022
Senior Customer Resolution Officer
Wyndham Destinations
11.2018 - 02.2020
BPO Professional
Tata Consultancy Services, Startek Philippines, Teletech
07.2008 - 01.2018
BS - Financial Managerial Accounting
University of The Assumption
01.2004 - 05.2008
East Central Colleges
01.2000 - 05.2004
Similar Profiles
Paige SaundersPaige Saunders
Behavior Health Technician at COREBehavior Health Technician at CORE
Crystasl HallCrystasl Hall
Quality Control Inspector at CoreQuality Control Inspector at Core
Ashley FreibergAshley Freiberg
Organ Donor Specialist at COREOrgan Donor Specialist at CORE