Maria Luisa Castro
Quezon City, Metro Manila
Summary
A E-Commerce Supervisor with a proven track record at Robert Brown Wear Inc., I excel in enhancing customer service and streamlining online sales operations. Skilled in shipping coordination and team leadership, I significantly improve inventory management and foster teamwork. My approach has consistently led to increased efficiency and a positive work environment. Experienced with overseeing e-commerce operations and managing sales strategies. Utilizes effective team leadership to enhance productivity and customer satisfaction. Knowledge of inventory control, and cross-functional collaboration.
Overview
9
9
years of professional experience
Work History
E-Commerce Supervisor
Robert Brown Wear Inc.
03.2019 - Current
- Advanced in handling customer service and customer complain by providing a better solution to resolve the case.
- Experienced in handling online stores sales, campaigns, orders, uploading new product and etc.(Lazada, Shopee, Zalora, Edamama, Grabmart and TikTok Flagship Store)
- Invoicing, encoding, managing inventory and sales reporting.
- Checking, tallying and sorting Monthly SOA.
- Supervising manpower both office and warehouse staff.
- Handling and processing orders on time in all online platforms to avoid penalties.
- Coordinating with Account Managers to provide competitive sales by listening with their suggestions.
- Projecting upcoming Monthly Sales and inventory needed stocks to provide at least accurate inventory and avoid under stock or sold-out products.
- Purchasing office and warehouse supplies.
- Interviewing new applicants for my team.
- Hard working, flexible and eager to prove my capabilities.
- Able to work with or without supervision.
- Fast learner and always willing to acquire new knowledge.
- Can work in multi-tasking task.
- Computer literate.
- Willing to be train.
Secretary
Job-on-Link Staffing Solutions
03.2017 - 03.2019
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Sales Associate
F&C Group of Companies (F&C Jewelry)
07.2016 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Science - Computer Information Systems
ACSI COLLEGE ILOILO
Iloilo City, Province Of Iloilo, Philippines04-2016
High School Diploma -
IMMACULATE CONCEPTION ACADEMY
Masbate, Province Of Masbate, Philippines04-2012
Skills
- Shipping coordination
- Action planning
- Problem-solving
- Time management
- Teamwork and collaboration
- Multitasking and prioritizing
- Problem-solving abilities
- Customer satisfaction
- Critical thinking
- Team leadership
- Store operations
- Inventory and stocking
- Handling complaints
- Staff coaching and training
- Employee training
Timeline
E-Commerce Supervisor
Robert Brown Wear Inc.
03.2019 - Current
Secretary
Job-on-Link Staffing Solutions
03.2017 - 03.2019
Sales Associate
F&C Group of Companies (F&C Jewelry)
07.2016 - 01.2017
Bachelor of Science - Computer Information Systems
ACSI COLLEGE ILOILO
High School Diploma -
IMMACULATE CONCEPTION ACADEMY
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