MARIA LOVILLA ORTEGA DATILES
CALAMBA
Summary
Negotiable Purchasing Officer with expertise in vendor sourcing and financial and budget analysis. Bringing 1 year of comprehensive experience acquiring products and services at competitive prices. Polished in monitoring stock levels and acquiring quotations from suppliers and vendors. Adaptable professional committed to monitoring sales activities to maintain optimal inventory. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Recruitment Specialist /Purchasing Officer
GMS BPO INC.
08.2021 - Current
- Enhanced candidate pool by proactively sourcing qualified applicants through various channels, such as social media, job boards, and networking events.
- Streamlined recruitment processes by implementing effective applicant tracking systems and organizational tools for increased efficiency.
- Reduced time-to-hire with a focus on targeted candidate outreach and timely follow-ups with both candidates and hiring managers.
- Developed strong relationships with hiring managers, ensuring clear communication and understanding of position requirements and expectations.
- Implemented creative marketing techniques for job postings, showcasing company culture and attracting top-quality candidates.
- Partnered with HR teams to develop attractive compensation packages for new hires, ensuring competitiveness within the market.
- Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
- Hired employees and initiated new hire paperwork process.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Identified and targeted critical procurement issues
CUSTOMER SERVICE OPTIMIZER
KITOPI DUBAI
10.2019 - 03.2020
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Collaborated with team members to improve overall response times and service quality.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
Sales Professional
Canada Hactc LLC Dubai
02.2019 - 05.2019
- Increased sales revenue by identifying and targeting high-potential markets and customer segments.
- Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
- Negotiated favorable contracts with clients, securing long-term partnerships and steady revenue streams.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
TeleMarketing/ CSR / Senior Sales Advisor / Asst Store Mngr.
VODAFONE QATAR
07.2015 - 10.2018
- Cluding scheduling, conducting pre-shift briefings to motivate the team and review relevant broadcasted information on Vodafone rules.
I actively participate in outdoor activities to achieve both individual and store targets. At the end of the day, I handle store closure duties, prepare store emails encompassing the entire day's processes, balance cash, and send individual sales performance Month-to-Date (MTD) reports to the team.
Additionally, I ensure a smooth reconciliation process by checking individual customer feedback surveys (CAFs) before sending them to HR.
Sales Advisors under my supervision greet customers, address their needs, and provide information on products and services. They are also responsible for selling, explaining product usage, offering technical assistance, and conducting product evaluations. Moreover, Sales Advisors handle financial transactions, accepting payments from customers and operating cash registers."
Sales Professional (Huawei Mobile) Etc.
INFORMATICA QATAR (Huawei Qatar)
01.2013 - 04.2015
- Promote sales by assisting customers and offering suggestions
- Ability to communicate professionally in person and by phone
- Stock shelves, counters, and tables with merchandise
- Provide prompt and courteous service to all customers
- Utilize product knowledge to promote sales
- Responsible for ensuring store appearance is clean and presentable at all times
- Enter register transactions accurately
- Stay informed of store policies, procedures, and promotions.
- Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
Chase Home Lending- MANILA LOAN ADMINISTRATION OPERATION ASOCIATES
JPMorgan Chase Bank
07.2009 - 03.2012
- Responsible for the correct identification (Mortgagee Document Process from Online classification of loan documents captured within our imaging operation
- Once documents are classified
- Responsible for releasing the documents into the corporate image repository
- Document knowledge and accurate classification are critical to success
- Monitor overall image quality and provide feedback to capture teams
- Give a feedback in counterpart in US, through sending email or phone calls.
TRANSACTION ANALYST
Solution People Innovation (SPI)- BPO
12.2004 - 11.2008
- Verifying and modifying records according to the prescribed job standards and specifications and producing high quality database products through efficient and accurate data capturing
- Analysis of source materials for proper data capturing
- Updating of collateral records as specified in the project specifications
- Encodes and verifies data in accordance with project schedules and company’s productivity and accuracy standards
- Ask for updates or changes in instruction
- Responsible for Analysis and Encoding
- Ensure that all procedures, instruction and processes in the department are followed in conformance with the existing quality system requirements
- Informs superiors of any discrepancies or problems encountered while doing the assigned task.
Education
Associate of Arts - Computer Programming
Christian Polytechnic Institute of Catanduanes (CPIC)
PHILIPPINES03.2003
Skills
- Being amicable and approachable
- Multilingual
- Stress management
- Project management
- Customer service
- Computer Literate
- Interpersonal relationships
- Oral and written communication
Accomplishments
- Managed purchasing operations for 1 locations.
Position Desired
Sales Professional / Sales Supervisor/ Customer Service/ Telemarketing/Data Encoder / Admin Works/ Call Center Agent
Personal Information
Passport : P9699302B
Awards
- Vodafone Retail - Top Seller for the Month of July 2016
- Vodafone Qatar Monthly Certificate Program 2018 - Top Advisor Postpaid Gross Ads (May-September)
Training
- The Vodafone Way of Retail – (2015)
- Corporate Security Management Training
- I am SPI – Solutions People Innovations - Participants
- Content Development and Production for Multi-Platform Us
- Driving Customer Satisfaction for a Floral e-Retailer
- Leadership and Organizational Development at JPMorgan Chase
Timeline
Recruitment Specialist /Purchasing Officer
GMS BPO INC.
08.2021 - Current
CUSTOMER SERVICE OPTIMIZER
KITOPI DUBAI
10.2019 - 03.2020
Sales Professional
Canada Hactc LLC Dubai
02.2019 - 05.2019
TeleMarketing/ CSR / Senior Sales Advisor / Asst Store Mngr.
VODAFONE QATAR
07.2015 - 10.2018
Sales Professional (Huawei Mobile) Etc.
INFORMATICA QATAR (Huawei Qatar)
01.2013 - 04.2015
Chase Home Lending- MANILA LOAN ADMINISTRATION OPERATION ASOCIATES
JPMorgan Chase Bank
07.2009 - 03.2012
TRANSACTION ANALYST
Solution People Innovation (SPI)- BPO
12.2004 - 11.2008
Associate of Arts - Computer Programming
Christian Polytechnic Institute of Catanduanes (CPIC)
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