Driving and Travelling to Local Places, Food Lover, and Nature Lover
Maria Lourdes Yadao
Customer Service Associates
Sabangan (Marcos) Sinait,,Ilocos Sur
Summary
Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.
Overview
8
8
years of professional experience
Work History
Freelance Sales
Avasflowers.net
01.2024 - 05.2024
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Collaborated with clients to define project requirements and deliverables.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
Freelance Sales
Blossomflowerdelivery.com
07.2023 - 01.2024
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Collaborated with clients to define project requirements and deliverables.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
Freelance Sales
Terrysflorist.com
08.2021 - 05.2023
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Collaborated with clients to define project requirements and deliverables.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
Customer Service Representative
Concentrix Baguio
01.2019 - 09.2021
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Alorica Ilocos Norte
10.2016 - 01.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - Hotel And Restaurant Management
La Consolacion College Mendiola
Manila, Metro Manila, Philippines 04.2001 -
Skills
Project Management
Interests
Timeline
Freelance Sales
Avasflowers.net
01.2024 - 05.2024
Freelance Sales
Blossomflowerdelivery.com
07.2023 - 01.2024
Freelance Sales
Terrysflorist.com
08.2021 - 05.2023
Customer Service Representative
Concentrix Baguio
01.2019 - 09.2021
Customer Service Representative
Alorica Ilocos Norte
10.2016 - 01.2019
No Degree - Hotel And Restaurant Management
La Consolacion College Mendiola
04.2001 -
Similar Profiles
Sophia Aura SaligananSophia Aura Saliganan
Pediatric Neurologist Consultant at Philippine Children Medical Center ConsultantPediatric Neurologist Consultant at Philippine Children Medical Center Consultant
ISABELLA PANELOISABELLA PANELO
Physician-on-duty at Ilocos Sur Dialysis Center, Metro Vigan Cooperative HospitalPhysician-on-duty at Ilocos Sur Dialysis Center, Metro Vigan Cooperative Hospital
KC Jandoc CabradillaKC Jandoc Cabradilla
Station Manager at Petron CorporationStation Manager at Petron Corporation