Customer Service Representative excelling in delivering exceptional customer experiences. Resolves inquiries and issues efficiently, enhancing satisfaction and loyalty. Documents interactions meticulously to ensure accurate follow-up and support.
Overview
1
1
Language
3
3
years of professional experience
Work History
Customer Service Representative
Alorica
Matina Davao City, Philippines
03.2023 - 12.2025
Assisted customers with inquiries, resolved issues, and processed orders to enhance satisfaction with products and services
Resolved customer issues by identifying root causes and providing accurate, timely solutions or workarounds
Listened actively to customer concerns and followed through on appropriate solutions to support customer satisfaction
Provided timely, polite assistance over the phone to foster positive customer interactions
Handle high-volume inbound calls, emails, and chats while maintaining professional, friendly communication
Provided clear and accurate information about orders and services to support customer understanding and decision-making
Documented customer interactions, actions taken, and outcomes in CRM to ensure accurate records and follow-up
Process orders, returns, exchanges, and refunds according to company policies and procedures
Educate customers on product features, usage, and troubleshooting steps in clear, simple language
Meet or exceed performance metrics including average handle time, quality scores, and customer satisfaction
Follow standardized scripts and guidelines while adapting communication style to different customer personalities
Education
Bachelor of Science - Bachelor Science In Tourism Management
Joji Ilagan International School
Davao City
01-2020
Skills
Customer service
Customer relationship management
Problem-solving
Customer complaint management
Conflict resolution
Solution identification
Problem-solving
Creative problem solving
Time management
Multitasking
Pressure handling
Active listening
Communication skills
Inquiry management
Customer training
Languages
English
Upper Intermediate
B2
Timeline
Customer Service Representative
Alorica
03.2023 - 12.2025
Bachelor of Science - Bachelor Science In Tourism Management