Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Maria Lourdes Teran

Maria Lourdes Teran

Davao City,Purok Scorpio Bucana Lasang Davao City

Summary

Customer Service Representative excelling in delivering exceptional customer experiences. Resolves inquiries and issues efficiently, enhancing satisfaction and loyalty. Documents interactions meticulously to ensure accurate follow-up and support.

Overview

1
1
Language
3
3
years of professional experience

Work History

Customer Service Representative

Alorica
Matina Davao City, Philippines
03.2023 - 12.2025
  • Assisted customers with inquiries, resolved issues, and processed orders to enhance satisfaction with products and services
  • Resolved customer issues by identifying root causes and providing accurate, timely solutions or workarounds
  • Listened actively to customer concerns and followed through on appropriate solutions to support customer satisfaction
  • Provided timely, polite assistance over the phone to foster positive customer interactions
  • Handle high-volume inbound calls, emails, and chats while maintaining professional, friendly communication
  • Provided clear and accurate information about orders and services to support customer understanding and decision-making
  • Documented customer interactions, actions taken, and outcomes in CRM to ensure accurate records and follow-up
  • Process orders, returns, exchanges, and refunds according to company policies and procedures
  • Educate customers on product features, usage, and troubleshooting steps in clear, simple language
  • Meet or exceed performance metrics including average handle time, quality scores, and customer satisfaction
  • Follow standardized scripts and guidelines while adapting communication style to different customer personalities

Education

Bachelor of Science - Bachelor Science In Tourism Management

Joji Ilagan International School
Davao City
01-2020

Skills

  • Customer service
  • Customer relationship management
  • Problem-solving
  • Customer complaint management
  • Conflict resolution
  • Solution identification
  • Problem-solving
  • Creative problem solving
  • Time management
  • Multitasking
  • Pressure handling
  • Active listening
  • Communication skills
  • Inquiry management
  • Customer training

Languages

English
Upper Intermediate
B2

Timeline

Customer Service Representative

Alorica
03.2023 - 12.2025

Bachelor of Science - Bachelor Science In Tourism Management

Joji Ilagan International School
Maria Lourdes Teran