Zendesk
MARIA LOUISSA S. DAMASO
Customer Support Advisor
Quezon City
Summary
Proactive Customer Service professional with 7+ years of experience with knowledge of service delivery and proven multitasking abilities.
Skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings.
With extensive background in customer relations and awarded several times. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer Support Advisor
Entain Manila
Pasay,City
02.2019 - 05.2022
- Handled customer inquiries and questions via chat and email over 150 per day
- Assist customers on placing specific bets, account information and gaming concerns
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests for products, services and company information.
Transaction Processor
Conduent Business Services Inc
Pasay, City
07.2017 - 08.2018
- Performs data entry of material from source documents over 50 per day to computer database
- Provides administrative support to business operations by performing processing tasks such as data entry, scanning and mail sorting
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Reviewed and validated details of medical claims applications and closing documentation
- Set up, stored and updated customer files and regulatory paperwork
Customer Care Assistant Sr
Xerox Business Services Philippines
Pasay,City
01.2016 - 08.2016
- Review claim reimbursements through medical prescriptions and receipts of over 100 per day to determine if are refundable or not
- Input data from customer prescriptions into complex database
- Reviewed and validated details of medical claims applications and closing documentation
Business Processing Associate
American International Group
Alabang,City
05.2013 - 06.2015
- Prepare insurance policies of over 20 per day and input data as per criteria and guidelines
- Verify and analyze data received from broker and other administration tasks
- Review and analyze insurance policy revision per underwriters instructions
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Education
BS - Business Administration, Marketing Management
Polytechnic University of The Philippines
Sta. Rosa City, Laguna 03.2009 - 04.2013
Skills
Complaint resolution
Software
SalesForce
Microsoft Office
Genesys
Citrix
Timeline
Customer Support Advisor
Entain Manila
02.2019 - 05.2022
Transaction Processor
Conduent Business Services Inc
07.2017 - 08.2018
Customer Care Assistant Sr
Xerox Business Services Philippines
01.2016 - 08.2016
Business Processing Associate
American International Group
05.2013 - 06.2015
BS - Business Administration, Marketing Management
Polytechnic University of The Philippines
03.2009 - 04.2013
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