Maria Loida Pomida
Tacloban City
Summary
Developed skills in training and team leadership in dynamic work environment, looking to transition into new field. Demonstrates expertise in instructional techniques and performance evaluation, with strong foundation in communication and teamwork. Aims to leverage these transferrable skills to make meaningful impact in new role.
Overview
2
2
years of professional experience
1
1
Certificate
Work History
Front Desk Shift Trainer
Zpad Residences
07.2025 - 07.2026
- Trained new employees on operational procedures and safety protocols.
- Monitored performance of trainees, providing constructive feedback for improvement.
- Ensured compliance with safety regulations through regular assessments during training sessions.
- Collaborated with management to identify skill gaps and implement targeted training solutions.
- Implemented a consistent feedback system for trainees, allowing them to track their progress over time and make adjustments as necessary.
- Boosted employee retention rates by fostering a supportive learning environment and providing clear expectations for career growth.
- Tracked employees before, during and after training to verify attainment of training objectives.
Front Desk Associate
Zpad Residences
07.2024 - 07.2025
- Greeted and assisted guests, enhancing overall customer experience.
- Managed check-in and check-out processes, ensuring efficiency and accuracy.
- Maintained knowledge of local attractions and services to provide recommendations.
- Processed payments and maintained accurate financial records during transactions.
- Collaborated with housekeeping staff to ensure rooms met quality standards.
- Utilized reservation systems to manage bookings and optimize occupancy rates.
- Supported front desk operations by maintaining cleanliness and organization of the lobby area.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
- Monitored hotel's budget and financial records.
Education
Bachelor of Science - Hospitality Management
Eastern Samar State University - Main Campus
Borongan, Eastern Samar, Philippines06-2023
Skills
- Task delegation
- Motivational techniques
- Feedback delivery
- Workplace safety
- Knowledge transfer
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking and organization
Certification
Department of Tourism
Filipino Brand of Excellence (FBSE) Training
Certificate of Participation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPaid sick leavePaid time offHealthcare benefitsPersonal development programs4-day work weekCompany CultureTeam Building / Company Retreats401k matchQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Front Desk Shift Trainer
Zpad Residences
07.2025 - 07.2026
Front Desk Associate
Zpad Residences
07.2024 - 07.2025
Bachelor of Science - Hospitality Management
Eastern Samar State University - Main Campus