Maria Lizzette Maceda
3 Law St. Victoria Subdivision Bgy Sauyo Quezon City, Metro Manila,00
Summary
Dynamic leader with a proven track record at Metropolitan Bank & Trust Company and Equitable PCI Bank, excelling in team supervision and problem-solving. Spearheaded process improvements, boosting operational efficiency, and fostered a collaborative environment. Skilled in staff training and performance improvement, adept at driving team success and achieving organizational goals.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
31
31
years of professional experience
Work History
Approver/Team Leader
Metropolitan Bank & Trust Company
06.2020 - 08.2024
- Approves encoded telegraphic transfer transactions, ensuring all tasks are performed efficiently, consistently, and in full compliance with established policies and procedures
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Branch Operations Officer
Metropolitan Bank & Trust Company
03.2007 - 05.2020
- Primarily responsible for supervising the Customer Service – Tellers in tellering functions.
- Responsible for overseeing the Customer Service – New Accounts in managing diverse placements and electronic channels
- Supervises the Loans Clerk in processing loan transactions
- Assists the Branch Head in generating new accounts and consumer loans, and in marketing Metrobank's subsidiary products, including Metrobank Card (credit card), Philippine AXA and ORIX Metro
- Manages the cash in vault responsibilities
- Generates operations-related reports for the Head Office
- Maintained compliance with all regulations, policies, and procedures to minimize risk exposure for the organization.
- Optimized workflows within the branch so that resources could be allocated more efficiently based on changing demands throughout any given day.
- Implemented process improvements that increased operational efficiency without compromising service quality standards or client satisfaction levels.
Training Officer
Metropolitan Bank & Trust Company
01.2005 - 10.2006
- Facilitated open communication channels between the trainees and instructors leading to a more cohesive learning experience.
- Conducted regular assessments of existing training programs, making adjustments as necessary to maintain effectiveness and relevance.
- Responsible for delivering training programs on banking systems, policies and procedures, and affiliated entities and subsidiaries to employees at all organizational levels including new hires
- Manages training programs encompassing all facets of cash handling procedures
- Handled the evaluation of Trainees through the preparation, administration and checking of tests and other measurement tools
- Assumed full responsibility in developing branch-related technical training programs and created instructional materials such as systems training manuals and performance support materials
- Was additionally in-charge of preparing presentation and other training materials utilizing MS PowerPoint, Word and Excel
- Was assigned to handle the Officers Development Program – from class trainings, exams, performance evaluations and managed the final Comprehensive Oral Exams
- Formulated Training modules and prepared Policies and Procedures which were implemented in the Officers Development Program
- Handled the scheduling of on-the-job trainings of the ODP trainees
Training Officer
Equitable PCI Bank
02.2000 - 01.2005
- Facilitated open communication channels between the trainees and instructors leading to a more cohesive learning experience.
- Responsible for conducting training to various levels of the bank’s employees on banking systems, policies and procedures
- Manages training programs encompassing all facets of cash handling procedures
- Performs coaching to Trainees whenever required
- Oversees the comprehensive evaluation of trainees, encompassing the development, implementation, and analysis of assessments and other measurement instruments
- Responsible for developing branch-specific technical training programs and creating instructional materials, including systems training manuals and performance support materials
- Developed and prepared presentations and training materials using MS PowerPoint, Word and Excel
NAC Investments
Equitable Bank
05.1995 - 03.1999
- Presented complex financial information in an easy-to-understand manner, enhancing client understanding of their investments.
- Oversaw asset allocations for client portfolios, ensuring optimal balance between risk and return.
- · Primarily responsible for marketing the bank’s various investment products to prospective clients
Executive Secretary
Equitable Bank
10.1993 - 05.1995
- Reported directly to the Assistant Vice President of the Corporate Banking Group
- Responsible for coordinating with clients, scheduling meetings, booking appointments, and keeping corporate files
- Handled confidential information in professional manner.
Education
Bachelor of Arts - Business Administration
University of Santo Tomas
Espana Manila, Metro Manila, Philippines03-1990
High School Diploma -
Dela Concordia College
Paco Manila, Metro Manila, Philippines03-1986
Intermidiate
Canossa College
San Pablo City, Province Of Laguna, Philippines03-1982
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Work Planning and Prioritization
- Coaching and mentoring
- Documentation and reporting
- Performance improvement
- Work planning
- Goal setting
Timeline
Approver/Team Leader
Metropolitan Bank & Trust Company
06.2020 - 08.2024
Branch Operations Officer
Metropolitan Bank & Trust Company
03.2007 - 05.2020
Training Officer
Metropolitan Bank & Trust Company
01.2005 - 10.2006
Training Officer
Equitable PCI Bank
02.2000 - 01.2005
NAC Investments
Equitable Bank
05.1995 - 03.1999
Executive Secretary
Equitable Bank
10.1993 - 05.1995
Bachelor of Arts - Business Administration
University of Santo Tomas
High School Diploma -
Dela Concordia College
Intermidiate
Canossa College
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