Hi, I’m
Marialina Carbon
Tanauan
Summary
Dynamic customer service professional with call center experience at TeleTech Holdings, adept at resolving complex billing issues and enhancing customer satisfaction. Skilled in CRM software and critical thinking, I effectively managed high-pressure situations while maintaining a focus on customer relations and efficient service delivery.
Overview
24
years of professional experience
Work History
TeleTech Holdings
CSR
08.2012 - 02.2025
Job overview
- Responded to customer requests for products, services, and company information via email.
- Assisted customers with mobile services activation, adding products and service features.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
CHINA HOTEL
Hotel Waiter
12.2000 - 10.2007
Job overview
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Ensured adherence to health codes by routinely sanitizing workstations and dining areas throughout shifts.
Education
Centro Escolar UniversityMendiola Manila
Bachelor of Science from Medical Technology -3rd Year College
03-1993
Our Lady of Fatima AcademyTanauan, Province Of Batangas, Philippines
High School Diploma
03-1989
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Critical thinking
- Microsoft outlook
- Customer relations
- Documentation
- Data entry
- Problem resolution
- Dispute resolution
- Product knowledge
Timeline
CSR
TeleTech Holdings
08.2012 - 02.2025
Hotel Waiter
CHINA HOTEL
12.2000 - 10.2007
Centro Escolar University
Bachelor of Science from Medical Technology -3rd Year College
Our Lady of Fatima Academy
High School Diploma
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