Maria Lea Lumamba
HR Specialist / Safety Officer
Mandaue City, Cebu
Summary
Results-driven HR Officer offering 10+ years in achieving positive human resources results for different companies. Articulate negotiator skillful in supporting competitive company growth by sourcing top-quality applicants for critical roles. Organized planner with excellent team leadership and program management abilities.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Financial Advisor
AXA Philippines
Mandaue City, Cebu
07.2021 - Current
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Delivered strategic investment advice for individual and corporate clients.
- Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and grow firm.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Performed due diligence and valuation processes.
- Kept client financial plans optimized for current market trends and economic conditions.
- Guided clients through compiling important financial histories and documentation for evaluation.
- Prepared and hosted data room while coordinating legal and advisory teams and facilitating due diligence processes.
- Maintained excellent attendance record, consistently arriving to work on time.
HR Specialist /Safety Officer
Maximum Solutions Corporation
Mandaue City, Cebu
03.2012 - Current
- Verified monthly practice of fire drills for every work shift.
- Recognized, documented and advised on removal of hazards.
- Gathered information, prepared reports and drafted correspondence related to cases.
- Provided assistance in managing health and safety programs aligned with industry standards.
- Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
- Kept informed regarding pending industry changes, trends or best practices.
- Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
- Completed field checks to verify licenses and permits for various business.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- Inspected facilities for adherence to fire, hazard and safety guidelines.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Entered into record-keeping systems appropriate data needed to create new records or update existing ones.
- Collected payment from customers, provided documentation and changed accounts to reflect current statuses.
- Conducted safety audits and investigated plant quality issues.
- Responded to any emergencies as instructed and with utmost efficiency.
- Inspected worksites, practices and gear for compliance with established safety standards.
- Implemented safety training and traffic safety instructional courses which bolstered improvements in safety culture across personnel groups.
- Developed safety training procedures and authored manuals for distribution to staff members.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Coordinated employee placements and administrative details.
- Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Conducted check-ins with employees to assess workplace health and personnel engagement.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Completed human resource operational requirements by scheduling and assigning employees.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Advocated for staff members, helping to identify and resolve conflicts.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Administrative HR Assistant
Romac Visayas Servicess Incorporated
Mandaue City, Cebu
03.2006 - 02.2008
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Posted positions through approved recruitment channels.
- Processed employee termination paperwork at direction of supervisory staff.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Answered and redirected incoming phone calls for office.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Assisted with on-boarding process of new hires.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Helped employees register for benefits programs using online portals.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
- Set up orientations and initial training for new employees.
- Converted employee status from temporary to permanent.
- Compiled employee records from individual departments to maintain central files.
- Tracked various statistics and kept detailed records to support human resources department.
- Recruited and screened qualified potential employees.
Customer Representative /Data Encoder
Ayala Landcorporation
Cagayand De Oro City
10.2005 - 12.2005
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Boosted sales revenue by skillfully promoting diverse service options.
- Assigned and designated job territories to customer care staff according to performance and history.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Offered free products or services to pacify irate or unsatisfied customers.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Conducted surveys to determine customer opinion of products and services.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Recorded account information to open new customer accounts.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Arts - Economics
Bukidnon State University
Malaybalay City, Bukidnon 06.2001 - 04.2005
Skills
HR background
undefinedTimeline
Financial Advisor
AXA Philippines
07.2021 - Current
HR Specialist /Safety Officer
Maximum Solutions Corporation
03.2012 - Current
Administrative HR Assistant
Romac Visayas Servicess Incorporated
03.2006 - 02.2008
Customer Representative /Data Encoder
Ayala Landcorporation
10.2005 - 12.2005
Bachelor of Arts - Economics
Bukidnon State University
06.2001 - 04.2005
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